Our room was on the third floor, so we had to get the elevator, it was then down two flights of stairs into a very small, hot and dark room where neither the WiFi or or phone signal worked. We went back to reception and asked if we can change rooms or even potentially pay more for an upgrade as there were rooms on all booking sites available. One lady on reception was pleasant and said no, the other was quite snarky and rolled her eyes at me for asking. The room we were given certainly was not a 4 star hotel room.
Second to this, the meal was slightly overpriced for what we got. The steak was requested medium but came very well done. We didn’t bring this to their attention as the attitude I experienced when asking to change rooms put me off bringing any issues to their attention