Do not stay here!!! The pictures are not at all what is the reality. It’s not even a hotel it’s a single floor in an apartment building. After 4:30pm there is no one at the place. I got in the elevator to go check in and noticed there was a paper taped to the door with my name on it. Asking me to call this number to check in. After calling I was told there was no services/ restaurant no one till 7AM the next morning. After finding the key to the “hotel”. bad vibes. Smelled of dirty laundry and cooked cabbage I felt like I had just entered the hotel from the movie the shining. The room looks nothing like the pictures on the site and the balcony opened to the back alley not the lake Since this is the last trip with my daughter before she goes back to school, we decided to not stay there. We called the management back to inform them we were not going to stay and needed a refund. We were told since they already collected the money they could not refund us, as well as “not liking the room” is not a good enough excuse. I think I should get a refund since I booked a lake view room and got the alley etc. No check in, not even a real hotel, horrible smell, sketchy bad vibes, everything you don’t want. Thankfully a little down the road we found a spot to stay at the “ Seegasthof hotel Hois’n Wirt” where we had a very nice meal, good room, amazing lake views, and such nice staff. They even let us use their private beach for the next day. Save yourselves the headache and don’t stay here.