2/10 Terrible
corrine
Travelled with partner
3 Jan 2025
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Booked a room at Heritage Inn Over 3 weeks for our annual Montana shopping and Sip n Dip vacation. We book a poolside room. Book Through Expedia and even left a note about getting a poolside room. The hotel responded with We've made a note of your request on your reservation in preparation for your arrival. Specific rooms/floors are subject to availability at the time of arrival. Less than a week before We came to find out the pool will be closed due to maintenance. Contacted Expedia and the hotel to cancel our reservation. Which was denied. Expedia kept sending emails stating that they were working on it then found out the day before check-in that there was nothing they could do and weren’t very helpful. Upon checking in we were given a poolside room with no pool or hot Tub. I did purchase the insurance that has amenity clause so hopefully we’ll receive some money. Back Then in December. 28 we received a phone call from the front desk stating that we had to Move rooms as they were going to be using a toxic epoxy so we had to pack up and move rooms. They did give us dinner at the hotel. The dinner was very good. And the staff at the Max were very nice and the service was amazing.
corrine
Stayed 3 nights in Dec 2024