Was under the impression there was a covered walkway from the airport to the hotel, turns out when following the walkway at a certain point you have to leave it, walk across a carpark and join the next one, but when you arrive in the dark you cannot see from the first walkway the hotel sign which is on the second one so a lot of time wasted! Checked in which was efficient, off to room, requested room on high floor, allocated Floor 1, told the hotel up front we would be arriving in the middle of the night (2 am), they allocate us a room at the very end of a very long corridor, not great for other guests as we wheel our luggage past their rooms, booked a double bed, got in the room and it was twin beds, allocated a smoking room instead a non smoking room and it absolutely stunk. On top of this the room was tatty, the carpet had more stains on it than clean bits, the chair was falling apart with fabric hanging down to the floor underneath it, the fridge was missing, just an empty cupboard with wires, I could go on and on, but basically they take no notice of guest bookings or requests and I think we were probably given this room as a middle of the night arrival we were less likely to complain - never again!