6/10 Okay
Jennifer
Travelled with family and small children
2 Jan 2025
I booked this because of the waterpark. It is not as pictured. It was grimy in places and in need of some updating; my daughter scraped her knee on the rough bottom of the toddler area. The heat (in December) "wasn't working" per staff in the pool area, but the water was warm. The hot tub was also taped off and not working. There were no towels in the pool area when we arrived. Breakfast was also disappointing, and they closed earlier than staff had told us at check in (we made it in time, but others were locked out of the breakfast room). We asked for a crib in advance (advertised as available) and after arrival we were given a very used, somewhat dirty and not totally stable pack and play. I would have just brought my own pack and play if I'd known a crib actually was not available. The carpets did need cleaning as others have said. We ended up booking somewhere else for our return trip.