A friend stayed there before the lockdown and recommended Hotel Casa Blanca in Ajijic.
The staff was extremely nice and tried to be very helpful. However, I was extremely disappointed with the “hotel” and I checked out two days earlier than expected. The manager requested full payment upon my arrival. I am accustomed to hotels accepting payment at the end of the stay. Now, I see why payment was requested upfront.
The manager, though very nice and very personable, did not take the major credit card I made the reservation with, and only accepted Visa, Mastercard, or cash.
I requested a refund for the two nights I did not stay and that request wasn’t honored.
I would like Expedia to facilitate a complete refund for the following reasons.
1. There was a dead bug in my bedding and when I showed it to the manager, he said they would change the sheets and that maybe the last person left it there. The room should have been cleaned thoroughly before I arrived.
2. The closet was very musty and I had to air it out and use an essential oil to mitigate the smell before I could hang my clothing in it.
3. I had to request a face cloth, the towels were hard and extremely inexpensive ones, there were no tissues in the room, and when I requested some I was told that they don’t supply tissues.
4. Some of the furniture needed to be dusted.
5. The blanket was EXTREMELY old and worn, because it had pilling all over it.
6. There was a body odor of someone on one of the pillows.