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Hotel Maya Excelsior

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Maya Excelsior

Indoor pool, outdoor pool
Classic Single Room, 1 Double Bed, Non Smoking
Breakfast and lunch served, local cuisine
View from room
Lobby

Reviews

5.2 out of 10

Popular amenities

  • Gym
  • Pool
  • Pet-friendly
  • Breakfast available
  • Laundry
  • 24/7 front desk

Explore the area

Map
Centro Historico, 7ª. Avenida 12 - 46, Zona 1, Guatemala City, 1
  • Catedral Metropolitana
    7 min walk
  • Central Market
    8 min walk
  • Constitution Square
    10 min walk
  • Guatemala City (GUA-La Aurora Intl.)
    24 min drive

Room options

View all photos for Classic Single Room, 1 Double Bed, Non Smoking

Classic Single Room, 1 Double Bed, Non Smoking

Classic Single Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room, Multiple Beds, Non Smoking

Triple Room, Multiple Beds, Non Smoking

Triple Room, Multiple Beds, Non Smoking

  • Sleeps 4
  • 2 Twin Beds and 1 Double Bed

View all photos for Deluxe Suite, 2 Double Beds, Non Smoking

Bed sheets

Deluxe Suite, 2 Double Beds, Non Smoking

  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Double Room, 2 Single Beds, Non Smoking

Bed sheets

Classic Double Room, 2 Single Beds, Non Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room, 2 Double Beds, Non Smoking

Bed sheets

Deluxe Double Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

Similar properties

Front of property

Conquistador Hotel and Conference Center

Pool
Parking included
Free WiFi
Restaurant
3.9 out of 5, Good, (1001)
The price is NZ$270
for 1 night
includes taxes & fees
5 Jan - 6 Jan
Conquistador Hotel and Conference Center

About the area

Guatemala City

Located in Guatemala City (Zona 1), Hotel Maya Excelsior is within a 10-minute drive of La Aurora Zoo and Paseo Cayala. .This hotel is 0.4 mi (0.6 km) from Constitution Square and 0.4 mi (0.6 km) from Catedral Metropolitana.

What's nearby

  • National Palace (Palacio Nacional) - 12 min walk
  • Guatemala City Hall - 15 min walk
  • U.S. Embassy in Guatemala - 5 min drive
  • La Aurora Zoo - 6 min drive
  • Paseo Cayala - 9 min drive

Getting around

  • La Aurora Intl. Airport (GUA) - 24 min drive

Restaurants

  • ‪Los Tres Tiempos - ‬4 min walk
  • ‪Café Saúl - Cine Lux - ‬4 min walk
  • ‪Taco Bell Paseo La Sexta - ‬4 min walk
  • ‪Restaurante El Diamante Tipico - ‬3 min walk
  • ‪La Cocina de la señora Pu - ‬4 min walk

About this property

Hotel Maya Excelsior

Guatemala City hotel in Zona 1 with a fitness center and a 24-hour front desk
Hotel Maya Excelsior offers 100 accommodations with complimentary toiletries and ceiling fans. Flat-screen televisions come with cable channels. Bathrooms include showers. Housekeeping is provided daily.
An indoor pool and an outdoor pool are on site. Other recreational amenities include a fitness center.
Stay in one of 100 guestrooms featuring flat-screen televisions. Cable television is provided for your entertainment. Bathrooms have showers and complimentary toiletries. Conveniences include ceiling fans, and housekeeping is provided daily.
Don't miss out on the many recreational opportunities, including an outdoor pool, an indoor pool, and a fitness center.
At Hotel Maya Excelsior, enjoy a satisfying meal at the restaurant. Local cuisine breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Planning an event in Guatemala City? This hotel has 2691 square feet (250 square meters) of space consisting of conference space and 2 meeting rooms. Free self parking is available onsite.
Local cuisine breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
Onsite venue - This restaurant specializes in local cuisine and serves breakfast and lunch.

Languages

Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking

Food and drink

  • Local cuisine breakfast available for a fee daily 6:00 AM–10:00 AM: USD 8 for adults and USD 8 for children
  • 1 restaurant

Things to do

  • Fitness centre
  • Indoor pool
  • Outdoor pool

Family friendly

  • Indoor pool
  • Outdoor pool

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage

Business services

  • Conference space (2691 square feet)
  • Meeting rooms - 2

Outdoors

  • Garden

Accessibility

  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Ceiling fan

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The property charges 22 percent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 10 per pet, per night
1 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Fee for local cuisine breakfast: approximately USD 8 for adults and USD 8 for children
  • Pet fee: USD 10 per pet, per night
  • Credit card charges are subject to a surcharge of 22 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Property is also known as

Hotel Maya Excelsior GUATEMALA
Maya Excelsior GUATEMALA
Hotel Maya Excelsior Guatemala City
Maya Excelsior Guatemala City
Hotel Hotel Maya Excelsior Guatemala City
Guatemala City Hotel Maya Excelsior Hotel
Hotel Hotel Maya Excelsior
Maya Excelsior
Maya Excelsior Guatemala City
Hotel Maya Excelsior Hotel
Hotel Maya Excelsior Guatemala City
Hotel Maya Excelsior Hotel Guatemala City

Hotel Maya Excelsior Reviews

Reviews

5.2
Rating 10 - Excellent. 10 out of 40 reviews" "
Rating 8 - Good. 4 out of 40 reviews" "
Rating 6 - Okay. 2 out of 40 reviews" "
Rating 4 - Poor. 8 out of 40 reviews" "
Rating 2 - Terrible. 16 out of 40 reviews" "

5.2/10

Cleanliness

5.8/10

Staff & service

5.4/10

Amenities

4.0/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

B'alam

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I booked this hotel due an emergency. This is an scam, pictures are misleading and is expensive for what they offered. No hot water, dirty towels, a bathroom with roaches and an uncomfortable bed. At the reception they were unfriendly and doubtful about the booking.
Stayed 1 night in Sep 2024

2/10 Terrible

Dwayne

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was dirty staff did not help
Stayed 1 night in Jul 2024

8/10 Good

Juan Carlos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visited by artists and president
Stayed 3 nights in Jun 2024

4/10 Poor

Raphael

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Too simple for the price, TV has only several programas, very noisy early in the morning and the whole Day, Swimmingpool was close, terrible bed, i got hurt my back. Bathroom quite ok with space and warm water
Stayed 2 nights in May 2024

8/10 Good

Marino

Stayed 12 nights in Feb 2024

6/10 Okay

Marino

Liked: Cleanliness, staff & service
Ok
Stayed 18 nights in May 2024

2/10 Terrible

Mitzy

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No hot water
Stayed 2 nights in Mar 2024

4/10 Poor

Miguel A

Disliked: Cleanliness, staff & service, property conditions & facilities
I will not recommend us please. This is because the rooms are not clean when I still there for one night it sound like it was working but they were building something 3 o’clock in the morning I couldn’t sleep at all and I had to be up by 6 o’clock to go to work so when I recommended the room for the staff were horrible.
Stayed 12 nights in Feb 2024

2/10 Terrible

Juan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

2/10 Terrible

Otto

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t recommend this Hotel to anyone!
Stayed 1 night in Nov 2023

4/10 Poor

Marco Vinicio

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
No lo recomiendo
La imágenes que se muestran en la aplicación no coinciden con la realidad. El precio que se paga está demasiado alto a lo que otorgan, es un hotel antiguo con poco mantenimiento.
Stayed 1 night in Nov 2023

4/10 Poor

guillermo

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is not new. But the room is clean and the staff is nice. Easy check in and out. No air conditioning but have warm water and big room.
Stayed 4 nights in Jul 2023

2/10 Terrible

Kevin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is pretty rundown. The pools are not clean. The room I was first offered smelt like dusk and properly had not been cleaned in a while. The next room I was offered I saw what looked to be a bed bug sheddings. I left and went to another location I need a refund.
Stayed 1 night in Jul 2023

4/10 Poor

Joseph, Los Angeles

Disliked: Cleanliness, staff & service, property conditions & facilities
The property was centrally located in historic downtown Guatemala City. The shower was clogged and I had to ask for a plunger to unclog it /-: No room service and the staff were whatever
Stayed 3 nights in Jul 2023

6/10 Okay

Joshua

Business traveller, Travelled with partner
Liked: Staff & service
The staff was polite. Gave us a quick tour around the vicinity.
Stayed 1 night in Jul 2023

2/10 Terrible

Carlos, Sudbury

Travelled with pets, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Is not worth the 50$
Stayed 2 nights in Apr 2023

2/10 Terrible

Nicolas

4/10 Poor

Osvelio

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
I feel no safe
People talking all night on the stairs up n down the building floors n drinking
Stayed 1 night in Sep 2022

8/10 Good

Lorane

Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Great location, reasonable prices, helpful staff. Good food in the restaurant. Too bad the restaurant is closed on Sundays.
Stayed 2 nights in May 2021

2/10 Terrible

Verified traveller

Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
I woke up in the middle of night and found bed bugs!! There were a lot of them and full of blood, the most disguisting thing ever, I was horrified!! When I went to talk to receptionist (I didn't know the word in Spanish) but he understood immediatelly what I was talking about and said some rooms have it and that he will come and see. Which of course he didn't! So after I went again he said they can change our room tomorrow and only after I insisted he gave us the new room that he said it's clean. So obviously they are aware of this problem!! The room was moldy and smelled weird and generally whole place seems dirty. We went to see the pool and it was full of leaves and dirt and there were huge cockroaches runing in the corridors... We left tomorrow even though we paid for another night, they didn't offer to return us some money or anything but we just wanted to leave that place!!
Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveller

Stayed 3 nights in Jul 2019

10/10 Excellent

Elba

Liked: Cleanliness, staff & service, room comfort
location of this place is very convenient, good price, people from the reception are very nice and helpfull
Stayed 2 nights in Jun 2019