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This property is wonderful in every way imaginable. The property is in a great location with a bus stop right across the street that transports you around the Lake. In addition, the breakfast and dinner buffets are out of this world abundant with too many options to mention. I would recommend anyone who wants to visit Sun Moon Lake to stay. But how great Fleur de Chine Hotel is I want to say that Expedia customer service is complete garbage. I've been a customer for decades and each year I keep getting amazed at how much crappier their customer service can get. My reservation during booking said that they took a deposit at the time and I'm supposed to pay the balance at the hotel but when I arrived they said that they never received the deposit and that I needed to pay in full. The subsequent 40 minutes we tried to get in touch with Expedia customer service greatly angered both myself and the reception desk. We gave up and ended up doing my own detective work in going back through months of credit card statements to see if a deposit was taken. It turned out that it wasn't so the Hotel was correct but Expedia was wrong. I don't know why I'm surprised that this was the outcome considering that my sister recently booked an entire vacation through Expedia. However, due to some mixup, she wanted to reinstate a hotel which Expedia refused. Not sure I want to continue to use them

Awesome

It’s a new, quiet, clean, and friendly place. Our family really enjoyed our stay. We will come back when we have the opportunity.

Large comfortable room, including large bathroom with separated toilet. Fantastic breakfast buffet. The one shortcoming (shared with all other hotels in Taiwan where I’ve stayed) is not enough towel hangers. It’s as if the hotels expect you to use a towel once and then drop it on the floor, to be replaced by housekeeping the next day.

Great stay in the hotel with the services and property condition

Good