The man on reception never smiled, was not at all welcoming, and very unhelpful when we said we wanted to cancel 2 nights of our 3 night stay. He was extremely abrupt, said he couldn't help, and we would have to cancel through our booking agent. As another reviewer stated, the photos on the hotel website are very misleading, as they make the rooms look a lot bigger than what they are. We moved to the Holiday Inn Express around the corner where the rooms were much better with tea and coffee making facilities, power shower, and bigger bathroom. The staff were much friendlier and it was also cheaper, with a better choice at breakfast!