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UrCove by Hyatt Hangzhou Westlake

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for UrCove by Hyatt Hangzhou Westlake

Exterior
Reception
Business centre
Economy Double Room
Reception

Reviews

8.8 out of 10

Excellent

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Gym
  • Air conditioning
  • Laundry
  • Breakfast available

Explore the area

Map
No 346, Yan'an Road, Hangzhou, Zhejiang, 310006
  • Wushan Night Market
    6 min walk
  • Zhejiang University First Affiliated Hospital
    11 min walk
  • West Lake
    11 min walk
  • Hangzhou (HGH-Xiaoshan Intl.)
    31 min drive

Room options

View all photos for Superior King room

Superior King room

Superior King room

  • 26 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Economy Double Room

Economy Double Room

Economy Double Room

  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room

Executive Room

Executive Room

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin room

Superior Twin room

Superior Twin room

  • 25 sq m
  • City view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Business Deluxe King Room

Business Deluxe King Room | Living area

Business Deluxe King Room

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Room

Sofitel Hangzhou Westlake

Pool
Parking included
Free WiFi
Restaurant
4.2 out of 5, Very good, (422)
The price is NZ$255
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Sofitel Hangzhou Westlake

About the area

Hangzhou

Centrally located in Hangzhou, UrCove by Hyatt Hangzhou Westlake is within a 15-minute walk of Hangzhou Jiali Center and West Lake. .This hotel is 0.8 mi (1.3 km) from Wulin Night Market and 1.2 mi (2 km) from Hangzhou China Silk Town.

What's nearby

  • Wushan Night Market - 6 min walk
  • West Lake - 11 min walk
  • Wulin Square - 2 min drive
  • Hangzhou China Silk Town - 2 min drive
  • Hangzhou Tower Shopping Mall - 3 min drive

Getting around

  • Hangzhou Station - 8 min drive
  • Longxiangqiao Station - 10 min walk
  • Hangzhou (HGH-Xiaoshan Intl.) - 31 min drive

Restaurants

  • ‪五芳斋 - ‬1 min walk
  • ‪悦旺土菜馆 - ‬1 min walk
  • ‪娃哈哈同乐大酒店 - ‬3 min walk
  • ‪杭州市医学情报中心 - ‬1 min walk
  • ‪金碧辉煌餐饮 - ‬4 min walk

About this property

UrCove by Hyatt Hangzhou Westlake

Hotel with a 24-hour fitness center, near Hangzhou Jiali Center
UrCove by Hyatt Hangzhou Westlake offers 191 air-conditioned accommodations with free minibar items and safes. Beds feature down comforters. 55-inch LCD televisions come with cable channels and smart speakers.

Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers. This Hangzhou hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 191 air-conditioned rooms featuring free minibar items and LCD televisions. Cable programming and smart speakers are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and electric kettles.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and concierge services.
At UrCove by Hyatt Hangzhou Westlake, enjoy a satisfying meal at the restaurant. Self-serve breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage.
Self-serve breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
UrCove by Hyatt Hangzhou Westlake has a restaurant on site.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • Off-site parking within 984 ft (CNY 42 per day)

Food and drink

  • Self-service breakfast available for a fee 7:00 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: CNY 99 for adults and CNY 50 for children
  • 1 restaurant

Things to do

  • 24-hour fitness centre

Family friendly

  • Dining table
  • Laundry facilities
  • Mini-fridge

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Hardwood flooring in room
  • Tile flooring in public areas

More

  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Renovated entire property – October 2022

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Down duvet

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 55-inch LCD TV
  • TV channels
  • Smart speaker

Food and drink

  • Dining table
  • Electric kettle
  • Free bottled water
  • Free minibar
  • Free tea bags/instant coffee
  • Mini fridge

More

  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Payment types

Important information

Optional extras

  • Fee for self-serve breakfast: approximately CNY 99 for adults and CNY 50 for children
  • Nearby parking fee: CNY 42 per day (984 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hangzhou Milan Garden
Hangzhou Milan Garden Hotel
Hangzhou Milan Hotel
Milan Hotel Hangzhou
Milan Garden Hotel
Milan Garden
Hangzhou Milan Garden Hotel
Urcove by Hyatt Hangzhou Westlake Hotel
Urcove by Hyatt Hangzhou Westlake Hangzhou
Urcove by Hyatt Hangzhou Westlake Hotel Hangzhou

UrCove by Hyatt Hangzhou Westlake Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 23 out of 40 reviews" "
Rating 8 - Good. 10 out of 40 reviews" "
Rating 6 - Okay. 6 out of 40 reviews" "
Rating 4 - Poor. 0 out of 40 reviews" "
Rating 2 - Terrible. 1 out of 40 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Liang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

10/10 Excellent

Josiah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and nice property. Not too sure if the price is competitive though
Stayed 3 nights in Jul 2024

8/10 Good

Kwan Hoong, Singapore

Stayed 1 night in Jul 2024

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

2/10 Terrible

Xu

Stayed 3 nights in Jul 2024

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks a lot for your great service!!!! Will choose the hotel again ❤️
Stayed 1 night in Jul 2024

10/10 Excellent

Jing Mei

Stayed 3 nights in Jun 2024

10/10 Excellent

SUMITRA

Liked: Staff & service
Excellent
Stayed 3 nights in Jun 2024

8/10 Good

Wei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mostly great! Easy location, nice room, staffs are fine! It is a bit noisy if room is facing the big street. But the most annoying thing is I got waken up several time by the noisy robot room service machine, it talks and make noisy as it going by my room as the room next mine kept ordering thing late in the evening.
Stayed 2 nights in May 2024

10/10 Excellent

Steven, SAN ANTONIO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Jun 2024

10/10 Excellent

QI XIANG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, next to subway, many food options
Stayed 2 nights in May 2024

8/10 Good

Wei Khiung

Stayed 2 nights in May 2024

10/10 Excellent

ZHI YAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Metro at the doorstep, huge mall and night market opposite, short walk from West Lake. Hotel has everything for a comfortable stay. If I were to nitpick, thw hotel doesn't have proper drop-off point and the gym consist of only a threadmill and spin bike.
Stayed 1 night in May 2024

6/10 Okay

Gordon

Travelled with family
Liked: Staff & service, property conditions & facilities
Disapointed
Booked two rooms that's were supposed to be supior king suites but instead got placed in the standard king suites facing a parking lot and old building. This automatically is a fail but it was a busy weekend and we didn't want to complain. Overall going after the Japanese look and Tech theme with robots for room service. Overall I had to hand was the floors on the first day as my shoes were sticking to something and we have a baby so better safe than sorry. Great location on shopping street close to transit and west Lake. Overall if we had been given the rooms we booked it would have been a 6 but not delivering on your promis a 3.
Stayed 2 nights in May 2024

10/10 Excellent

Amanda

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room was good and clean! location was great as well! located right beside the metro station and near wulin night market as well. many nice eateries nearby. would definitely stay again!
Stayed 3 nights in May 2024

10/10 Excellent

Harry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two thumbs up
Very high tech hotel
Stayed 4 nights in May 2024

10/10 Excellent

Yi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very clean. They offered free Peet’s coffee made by barista- each room gets a certain number of tickets based on number of days booked. There are a lot of malls and food options around, all walkable distance. The place is about 5-10 minute walk from Wulin night market and 10 minute walk to west lake.
Stayed 5 nights in Apr 2024

6/10 Okay

Ka Yan

Liked: Cleanliness
Location is great: 30-40min walk to West Lake, 10min walk away from the main shopping district, 30min walk to the cultural centre & Jing Hang Canal, also located right opposite a snazzy mall and above a subway station. Rooms need major upgrade in terms of sound proofing in-between rooms and also from the corridor. Lack of proper drop-off and pick-up point makes it extra challenging when hailing a ride with luggage. Gym and laundry is combined into a glass room, which is well kept and functional though not too appealing. Quality of staff and service is quite mixed, some are knowledgeable and helpful while some have no clue of things - I expect more from Hyatt, even if its a subsidiary brand.
Stayed 3 nights in Jan 2024

8/10 Good

Jaejun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
위치가 정말 좋습니다. 지하철 역 바로 앞이고 여러 관광지로 다니기에도 좋으며 지하철 상가에 상점들도 많습니다. 개인적인 취향일 수 있지만 샤워실과 화장실 구조가 조금 불편했습니다. 그 외에는 청결하고 전반적으로 만족스러운 숙박이었습니다.
Stayed 2 nights in Jul 2024

10/10 Excellent

ruriTSAI CHING

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

chenwei

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
門口就是捷運站
交通方便可以再去
Stayed 3 nights in Jul 2024

10/10 Excellent

Jie, NapkesF

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 2 nights in Jul 2024

10/10 Excellent

JOON HWAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
優點：酒店新淨，位置冷氣服務都好 缺點：房間小。維護意識不足，入住期間咖啡機和保險箱都需請工程做小維修。最大問題是浴室蓮蓬頭水壓超低感覺只比噴霧好一點，長髮洗到抓狂，最後提早退房，可惜了硬件的優勢
Stayed 3 nights in Jun 2024

10/10 Excellent

JB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait
Superbe hôtel, bien situé a quelques stations de métro de la gare de Hangzhou et a quelques minutes à pied du lac. La chambre est superbe, il y a des toilettes japonaises et le personnel est adorable et parle anglais
Stayed 2 nights in May 2024