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Hanmer Springs Hotel

4.5 star property

Photo gallery for Hanmer Springs Hotel

Seasonal outdoor pool
Property grounds
Lobby lounge
Breakfast and dinner served, garden views
Library

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

Map
1 CONICAL HILL ROAD, 1, Hanmer Springs, 7334
  • Hanmer Springs Thermal Reserve
    ‪4 min walk‬
  • Hanmer Heritage Forest
    ‪14 min walk‬
  • Conical Hill
    ‪2 min drive‬

Room options

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite

Iron/ironing board, free WiFi, bed sheets

Suite

  • 36 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Family Room

Family Room

Family Room

  • 27 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Superior Twin

Superior Twin

Superior Twin

  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior King

Superior King

Superior King

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Garden Patio Room

Garden Patio Room

Garden Patio Room

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Studio

Terrace/patio

Family Studio

  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Garden Studio

Garden Studio

Garden Studio

  • 25 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

About the area

Hanmer Springs

Located in Hanmer Springs, Hanmer Springs Hotel is in the mountains, within a 5-minute walk of Chisholm Park and Hanmer Springs Thermal Reserve. .This luxury hotel is 0.4 mi (0.7 km) from Conical Hill Walkway and 0.6 mi (0.9 km) from Conical Hill.

What's nearby

  • Chisholm Park - 2 min walk - 0.3 km
  • Hanmer Springs Thermal Reserve - 4 min walk - 0.4 km
  • Conical Hill Walkway - 8 min walk - 0.7 km
  • Hanmer Heritage Forest - 14 min walk - 1.2 km
  • Conical Hill - 2 min drive - 1.0 km

Getting around

  • Christchurch International Airport (CHC) - 103 min drive

Restaurants

  • ‪Fire & Ice Cafe Restaurant & Bar - ‬5 min walk
  • ‪Sushi & Bowl - ‬1 min walk
  • ‪Isobel's Restaurant and Bar at the Heritage Hotel - ‬1 min walk
  • ‪Rustic Cafe & Tapa's Bar - ‬2 min walk
  • ‪Salt N Pepper Cafe/Restaurant/Bar - ‬3 min walk

About this property

Hanmer Springs Hotel

Luxury hotel with a seasonal outdoor pool and a restaurant
Hanmer Springs Hotel offers 48 accommodations with iPod docking stations and hair dryers. 32-inch flat-screen televisions come with premium satellite channels.

Bathrooms include shower/tub combinations and complimentary toiletries. This Hanmer Springs hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and portable fans. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor tennis court and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 48 guestrooms featuring iPod docking stations and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include electric kettles and free tea bags/instant coffee, and housekeeping is provided daily.
Enjoy recreational amenities such as an outdoor tennis court and a seasonal outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Satisfy your appetite at Isobel's Restaurant, a restaurant which features a bar/lounge and a garden view. Continental breakfasts are available daily from 7:30 AM to 10:30 AM for a fee.
Featured amenities include a business center, luggage storage, and a safe deposit box at the front desk. Event facilities at this hotel consist of conference space and a meeting room. Free self parking is available onsite.
Continental breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:30 AM.
Isobel's Restaurant - Overlooking the garden, this restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Languages

Dutch, English, Filipino, German, Hindi, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:30 AM to 10:30 AM for a fee: NZD 25 to 30 for adults and NZD 12.50 to 15 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Isobel's Restaurant

Things to do

  • Outdoor tennis court
  • Seasonal outdoor pool

Family friendly

  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels
  • IPod dock

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Heating
  • Iron/ironing board
  • Portable fan
  • Recycling

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: NZD 50
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: NZD 50

Special check-in instructions

The property charges 2.5 percent for credit card payments
The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities will be closed during the winter:
  • Swimming pool

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for NZD 50 per night

Payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately NZD 25 to 30 for adults, and NZD 12.50 to 15 for children
  • Early check-in fee: NZD 50 (subject to availability)
  • Late check-out fee: NZD 50 (subject to availability)
  • Rollaway bed fee: NZD 50 per night
  • Credit card charges are subject to a surcharge of 2.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The seasonal pool will be open from November to April

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Hanmer Springs Heritage
Heritage Hanmer Springs
Heritage Hotel Hanmer Springs
Heritage Hanmer Springs Hotel Hanmer Springs
Heritage Hanmer Springs Hotel
Heritage Hanmer Springs
Hanmer Springs Hotel Hotel
Hanmer Springs Hotel Hanmer Springs
Hanmer Springs Hotel Hotel Hanmer Springs

Hanmer Springs Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 257 out of 488 reviews
Rating 8 - Good. 154 out of 488 reviews
Rating 6 - Okay. 42 out of 488 reviews
Rating 4 - Poor. 24 out of 488 reviews
Rating 2 - Terrible. 11 out of 488 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Holly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay here, the hotel has such a beautiful garden and we had a very comfortable and relaxing stay, thank you!
Stayed 2 nights in Mar 2025

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Helpful and friendly. Would definitely stay thete again and recommend.
Stayed 1 night in Jan 2025

2/10 Terrible

Matt

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
A few things. Whoever is employed to look after the grounds needs a raise Whoever looks after inside needs to have quality assurance inspect regularly The halls smell like kids camp, needs dusting and vacuuming. Issue being, the vacuuming would keep guests unhappy due to the paper thin walls. The “continental” breakfast consists of two different cereals, some pastries and toast. Terrible terrible terrible. I have always have hot options such as bacon, eggs, hash browns, sausages. There is no way this breakfast should ever cost a guest any additional money. Lastly, I grabbed a cup for my coffee, its was chipped around the rim. I grabbed another cup and filled it with coffee only to find a crack through the lower part of one side and the coffee was dripping from it. Yes I had read the reviews before booking. Yes it was worse. No I will not be going there again.
Stayed 1 night in Jan 2025

6/10 Okay

Jess

Stayed 2 nights in Dec 2024

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to dining and shopping easy parking , food could be improved breakfast which was included basic. Bathroom needs to have fan. Very enjoyable stay very nice room on ground floor which we requested as no lift at property.
Stayed 1 night in Jan 2025

10/10 Excellent

Dan

Stayed 1 night in Dec 2024

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! Room was very clean with a little patio outside which was lovely to sit in with a cup of coffee in the morning. The hotel was within walking distance to downtown with tons of restaurants and of course the springs. Highly recommend!
Stayed 1 night in Dec 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

ROBERT

Stayed 1 night in Dec 2024

4/10 Poor

Claudia

Liked: Room comfort
Disliked: Staff & service
Very disappointed
It’s quite an expensive place. Was closed for a while but then got a new owner. But inside it looks like nothing has changed for 20 years or more. No Aircondition and on my arrival day the room was stinking hot. Christmas morning and the staff did not even wish us Merry Christmas. Breakfast was the same as the day after. All cheap/ from frozen produce And staff had limited English and some just rude
Stayed 2 nights in Dec 2024

6/10 Okay

VICTORIA

Travelled with family
Liked: Cleanliness
Beautiful area but the family room was NOT a family room king size bed and fold out couch with minimal space for a family. Would definitely stay again as just a couple or when kids are older to have 2 rooms but not one family in one room and we only had us plus our 4 year old definitely wasn't idea for 3 so 4 would be a stretch
Stayed 1 night in Dec 2024

10/10 Excellent

Cory

Stayed 2 nights in Dec 2024

8/10 Good

Kim

Liked: Cleanliness, staff & service, room comfort
Nice old hotel
Lovely old hotel. When we arrived the front of the building had scaffolding all over. When we got to our room it was at the front and you could not access the outside area. My husband ask to change room and they gave us a garden apartment.
Stayed 1 night in Dec 2024

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this historic hotel. The photographs throughout the hotel and beautiful grounds showed the history wonderfully. The staff was very welcoming and pleasant. We found the beds to be incredibly comfortable. Only two small suggestions. The complementary breakfast was nice, but there wasn’t much to it. Some eggs and a breakfast meat addition would be nice. If you wanted to promote it as complimentary and not loose money, maybe up the hotel nightly price by $10 - $20. Last suggestion, we had room 231, which was a lovely room but it overlooked the outer staircase which had a bright outdoor light and clear view of the staircase. If the window was open and curtain closed partially it did nothing to block either due to the direction that it opened, right to left. If it had been built to open left to right, light and privacy problem would have been solved.
Stayed 2 nights in Dec 2024

10/10 Excellent

Glenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked it all. Staff were amazing friendly and helpful.
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

PAMELA, Palmerston North

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was excellent, had continental breakie every day, variety of food, was plentiful. Chalet was comfortable and very cleanclean.v
Stayed 2 nights in Dec 2024

10/10 Excellent

James

Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Sandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and a lot of history as a very old property. Needs on going maintenance but comfortable and situated on wonderful grounds with easy parking. A nice place to stay when visiting town. Restaurant good but continental breakfast offered is basic.
Stayed 1 night in Nov 2024

6/10 Okay

Caroline

Liked: Cleanliness
Stayed 1 night in Nov 2024

8/10 Good

Gregory

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great location with easy access to the thermal springs, trails, and restaurants. Room was comfortable and clean. No lift/elevator so lugging the heavy suitcase up the stairs was a bit of a chore.
Stayed 1 night in Nov 2024

10/10 Excellent

Millie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location in the heart of the town centre. Walkable to everything. Enjoyed the breakfast each morning. The grounds are beautiful
Stayed 2 nights in Nov 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the heart of town, staff very agreeable, lots of activity and eating options.
Stayed 2 nights in Nov 2024