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Hanmer Springs Hotel

4.5 star property

Photo gallery for Hanmer Springs Hotel

Seasonal outdoor pool
Property grounds
Library
Property grounds
Iron/ironing board, free WiFi, bed sheets

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

Map
1 CONICAL HILL ROAD, 1, Hanmer Springs, 7334
  • Hanmer Springs Thermal Reserve
    ‪4 min walk‬
  • Hanmer Heritage Forest
    ‪14 min walk‬
  • Conical Hill
    ‪2 min drive‬

Room options

View all photos for Snug

Iron/ironing board, free WiFi, bed sheets

Snug

  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite Dreams

Iron/ironing board, free WiFi, bed sheets

Suite Dreams

  • 36 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Double Take

Double Take

Double Take

  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for The Edit

The Edit

The Edit

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Greenhouse

Greenhouse

Greenhouse

  • 25 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

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About the area

Hanmer Springs

Located in Hanmer Springs, Hanmer Springs Hotel is in the mountains, within a 5-minute walk of Chisholm Park and Hanmer Springs Thermal Reserve. .This luxury hotel is 0.4 mi (0.7 km) from Conical Hill Walkway and 0.6 mi (0.9 km) from Conical Hill.

What's nearby

  • Hanmer Springs Thermal Reserve - 4 min walk - 0.4 km
  • Conical Hill Walkway - 8 min walk - 0.7 km
  • A Maze N Golf - 14 min walk - 1.2 km
  • Hanmer Heritage Forest - 14 min walk - 1.2 km
  • Conical Hill - 2 min drive - 1.0 km

Getting around

  • Christchurch International Airport (CHC) - 103 min drive

Restaurants

  • ‪Fire & Ice Cafe Restaurant & Bar - ‬5 min walk
  • ‪Sushi & Bowl - ‬1 min walk
  • ‪Isobel's Restaurant and Bar at the Heritage Hotel - ‬1 min walk
  • ‪Rustic Cafe & Tapa's Bar - ‬2 min walk
  • ‪Salt N Pepper Cafe/Restaurant/Bar - ‬3 min walk

About this property

Hanmer Springs Hotel

Luxury hotel with a seasonal outdoor pool and a restaurant
Hanmer Springs Hotel offers 48 accommodations with iPod docking stations and hair dryers. 32-inch flat-screen televisions come with premium satellite channels.

Bathrooms include shower/tub combinations and complimentary toiletries. This Hanmer Springs hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and portable fans. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor tennis court and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 48 guestrooms featuring iPod docking stations and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include electric kettles and free tea bags/instant coffee, and housekeeping is provided daily.
Enjoy recreational amenities such as an outdoor tennis court and a seasonal outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Satisfy your appetite at Isobel's Restaurant, a restaurant which features a bar/lounge and a garden view. Continental breakfasts are available daily from 7:30 AM to 10:30 AM for a fee.
Featured amenities include a business center, luggage storage, and a safe deposit box at the front desk. Event facilities at this hotel consist of conference space and a meeting room. Free self parking is available onsite.
Continental breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:30 AM.
Isobel's Restaurant - Overlooking the garden, this restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Languages

Dutch, English, Filipino, German, Hindi, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:30 AM to 10:30 AM for a fee: NZD 25 to 30 for adults and NZD 12.50 to 15 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Isobel's Restaurant

Things to do

  • Outdoor tennis court
  • Seasonal outdoor pool

Family friendly

  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels
  • IPod dock

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Heating
  • Iron/ironing board
  • Portable fan
  • Recycling

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: NZD 50
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: NZD 50

Special check-in instructions

The property charges 2.5 percent for credit card payments
The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities will be closed during the winter:
  • Swimming pool

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for NZD 50 per night

Payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately NZD 25 to 30 for adults, and NZD 12.50 to 15 for children
  • Early check-in fee: NZD 50 (subject to availability)
  • Late check-out fee: NZD 50 (subject to availability)
  • Rollaway bed fee: NZD 50 per night
  • Credit card charges are subject to a surcharge of 2.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The seasonal pool will be open from November to April

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Hanmer Springs Heritage
Heritage Hanmer Springs
Heritage Hotel Hanmer Springs
Heritage Hanmer Springs Hotel Hanmer Springs
Heritage Hanmer Springs Hotel
Heritage Hanmer Springs
Hanmer Springs Hotel Hotel
Hanmer Springs Hotel Hanmer Springs
Hanmer Springs Hotel Hotel Hanmer Springs

Hanmer Springs Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 263 out of 500 reviews
Rating 8 - Good. 159 out of 500 reviews
Rating 6 - Okay. 42 out of 500 reviews
Rating 4 - Poor. 24 out of 500 reviews
Rating 2 - Terrible. 12 out of 500 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Cory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely building, staff and service excellent. Looks like the suite we stayed in has been renovated / redecorated recently. A . Love this hotel.
Stayed 1 night in Apr 2025

10/10 Excellent

Holly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay here, the hotel has such a beautiful garden and we had a very comfortable and relaxing stay, thank you!
Stayed 2 nights in Mar 2025

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Elaine

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property is well maintained but aged. Perfect location. Choose the room upstairs if you can as you can hear every footsteps and bathroom activities upstairs if you got live downstairs.
Stayed 1 night in Jan 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Very relaxing
Stayed 2 nights in Jan 2025

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with Hanmer Springs and this lovely old hotel. Ground floor room with a patio. Room was spacious and the bed very comfortable. Bathroom was tight and with the toilet a tight space behind the door … probably impossible a fit for obese people. A very nice pool and walks around the grounds. We ate in and were very pleased with the range of wines and beers. In particular we were very impressed with our meals of Lamb shank & Belly pork. The continental breakfast was fine and plentiful and certainly a good start to the day. Hanmer Springs Hotel is central to a spectacular resort and we were glad we booked it
Stayed 2 nights in Jan 2025

8/10 Good

Dion

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large rooms which were well set out and the hotel was centrally situated. Only minor issue we had was the parking was a long way from the garden apartment.
Stayed 1 night in Jan 2025

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Arthur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely building. Shower needed some repairs
Stayed 1 night in Jan 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome

Brilliant hotel, well located, fantastic gardens and facilities, very short walk to the Springs and smack bang in the middle of town.
Stayed 2 nights in Jan 2025

10/10 Excellent

Desmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location in the middle of everything. The property surrounds are lovely. Like an old estate property. I arrived on a motorbike in the rain and the staff were so accommodating, letting me park it round the back undercover. Really nice staff. Rooms were great and had loads of space in the garden suite. Restaurant was friendly and personable considering the few staff there were dealing with a big crowd.
Stayed 1 night in Jan 2025

6/10 Okay

Alasha

Travelled with family and small children
Liked: Cleanliness, staff & service
We stayed here for one night. The garden studio we had was quite dated and def needs updating. However it was clean and tidy. The have a big pool which was heated but was a little cold to swim when we were there. This area also needs a bit of updating. The gardens were lovely and immaculate. We did eat there for dinner and breakfast. My son ate free for dinner if we got a main so didnt work out too bad. The dinner was really nice and yummy. Great location as by the shops and I think would be a couple of mins walk tot the hot pools. Not sure I would stay again due to it costing quite a bit for the room being dated.
Stayed 1 night in Jan 2025

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay, excellent service, great coffee and breakfast
Stayed 1 night in Jan 2025

10/10 Excellent

christopher

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Helpful and friendly. Would definitely stay thete again and recommend.
Stayed 1 night in Jan 2025

2/10 Terrible

Matt

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
A few things. Whoever is employed to look after the grounds needs a raise Whoever looks after inside needs to have quality assurance inspect regularly The halls smell like kids camp, needs dusting and vacuuming. Issue being, the vacuuming would keep guests unhappy due to the paper thin walls. The “continental” breakfast consists of two different cereals, some pastries and toast. Terrible terrible terrible. I have always have hot options such as bacon, eggs, hash browns, sausages. There is no way this breakfast should ever cost a guest any additional money. Lastly, I grabbed a cup for my coffee, its was chipped around the rim. I grabbed another cup and filled it with coffee only to find a crack through the lower part of one side and the coffee was dripping from it. Yes I had read the reviews before booking. Yes it was worse. No I will not be going there again.
Stayed 1 night in Jan 2025

6/10 Okay

Jess

Stayed 2 nights in Dec 2024

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to dining and shopping easy parking , food could be improved breakfast which was included basic. Bathroom needs to have fan. Very enjoyable stay very nice room on ground floor which we requested as no lift at property.
Stayed 1 night in Jan 2025

10/10 Excellent

Dan

Stayed 1 night in Dec 2024

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! Room was very clean with a little patio outside which was lovely to sit in with a cup of coffee in the morning. The hotel was within walking distance to downtown with tons of restaurants and of course the springs. Highly recommend!
Stayed 1 night in Dec 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

ROBERT

Stayed 1 night in Dec 2024

4/10 Poor

Claudia

Liked: Room comfort
Disliked: Staff & service

Very disappointed

It’s quite an expensive place. Was closed for a while but then got a new owner. But inside it looks like nothing has changed for 20 years or more. No Aircondition and on my arrival day the room was stinking hot. Christmas morning and the staff did not even wish us Merry Christmas. Breakfast was the same as the day after. All cheap/ from frozen produce And staff had limited English and some just rude
Stayed 2 nights in Dec 2024

6/10 Okay

VICTORIA

Travelled with family
Liked: Cleanliness
Beautiful area but the family room was NOT a family room king size bed and fold out couch with minimal space for a family. Would definitely stay again as just a couple or when kids are older to have 2 rooms but not one family in one room and we only had us plus our 4 year old definitely wasn't idea for 3 so 4 would be a stretch
Stayed 1 night in Dec 2024

10/10 Excellent

Cory

Stayed 2 nights in Dec 2024