Hotel in a good location, free parking and 10 minute walk into Harrogate town centre.
Nice outdoor seating areas, flowers and overall appealing exterior.
Porter who helped with luggage to room and other items was great and bar staff and night receptionist friendly.
Hotel is quite dated, with our room very basic and old fashioned, and nothing like the photos or description online. Yet bathroom seemed to be recently refurbished as modern.
No air con so was very hot, windows jammed shut only open at a push about 3 inches. No large fans available when we asked to cool room down, given two tiny fans which did nothing, useless.
I had messaged the hotel upon booking regarding a special occasion, this was not responded to at all and no acknowledgement of the birthday, which was very disappointing.
Asked for an ice bucket for the room as we had brought a bottle of wine to celebrate, was told we would be charged £7 for this! Have never known anything like it, so declined, but our porter did bring wine glasses.
No iron or ironing board in room so had to ask and wait for this.
No fridge in room, no full length mirror, no chain for door just one basic lock so didn't feel totally safe.
Overall the accomodation quality did not warrant the cost of the stay unfortunately.