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Capsis Astoria Heraklion Hotel

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Capsis Astoria Heraklion Hotel

Seasonal outdoor pool, open 10:30 AM to 8:00 PM, pool umbrellas
Seasonal outdoor pool, open 10:30 AM to 8:00 PM, pool umbrellas
Executive Double or Twin Room | Beach/ocean view
Exterior
View from property

Reviews

8.4 out of 10

Very good

Popular amenities

  • Breakfast available
  • Pool
  • Bar
    Bar
  • Gym
    Gym
  • Parking available
    Parking available
  • Pet-friendly
    Pet-friendly

Explore the area

Map
11 Eleftherias square, Heraklion, Crete Island, 71201
  • Venetian Walls
    1 min walk
  • Heraklion Archaeological Museum
    1 min walk
  • Eleftherias Square
    2 min walk
  • Heraklion (HER-Nikos Kazantzakis)
    13 min drive

Room options

View all photos for Junior Suite, Balcony

Junior Suite, Balcony

Junior Suite, Balcony

  • 39 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Superior Room, Balcony

Down duvets, in-room safe, desk, laptop workspace

Superior Room, Balcony

  • 21 sq m
  • Sleeps 3
  • 2 Twin Beds OR 1 Double Bed

View all photos for Executive Suite, Accessible

Down duvets, in-room safe, desk, laptop workspace

Executive Suite, Accessible

  • 28 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Executive Double or Twin Room

Executive Double or Twin Room

Executive Double or Twin Room

  • 34 sq m
  • Sleeps 4
  • 3 Twin Beds OR 1 Double Bed and 1 Twin Bed

View all photos for Superior Room

Down duvets, in-room safe, desk, laptop workspace

Superior Room

  • 19 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Business Suite, Balcony

Business Suite, Balcony

Business Suite, Balcony

  • 35 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Economy Room (Special Offer)

Economy Room (Special Offer)

Economy Room (Special Offer)

  • 16 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Triple Room, Balcony

Superior Triple Room, Balcony

Superior Triple Room, Balcony

  • 24 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Family Room

Family Room

Family Room

  • 32 sq m
  • Sleeps 4
  • 3 Twin Beds OR 1 Double Bed and 1 Twin Bed

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About the area

Heraklion

With a stay at Capsis Astoria Heraklion Hotel, you'll be centrally located in Heraklion, a 3-minute drive from Heraklion Port and 7 minutes from Palace of Knossos. .This family-friendly hotel is 0.1 mi (0.1 km) from Dedalou Shopping Street and 0.2 mi (0.4 km) from Heraklion Archaeological Museum.

What's nearby

  • Heraklion Archaeological Museum - 1 min walk - 0.2 km
  • Heraklion Town Hall - 4 min walk - 0.4 km
  • Historical Museum of Crete - 9 min walk - 0.8 km
  • Koules Fortress - 12 min walk - 1.0 km
  • Heraklion Port - 15 min walk - 1.3 km

Getting around

  • Nikos Kazantzakis Airport (HER) - 13 min drive

Restaurants

  • ‪Τυράκι - ‬2 min walk
  • ‪Capsis Cafe - ‬1 min walk
  • ‪Minos Restaurant - ΠΑΠΑΔΗΜΗΤΡΙΟΥ Ν ΕΛΕΝΗ - ‬1 min walk
  • ‪Χάλαβρο Open Bar - ‬2 min walk
  • ‪Hari's Creperie - ‬1 min walk

About this property

Capsis Astoria Heraklion Hotel

Family-friendly hotel with 3 restaurants and bars
Capsis Astoria Heraklion Hotel offers 131 air-conditioned accommodations with safes and complimentary bottled water. Beds feature down comforters. A pillow menu is available. 32-inch flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 131 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Don't miss out on the many recreational opportunities, including a 24-hour fitness center, a seasonal outdoor pool, and bicycles to rent. This hotel also features complimentary wireless internet access, concierge services, and an arcade/game room.
Enjoy Mediterranean cuisine at Cafe Capsis, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafes. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 7 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour business center, limo/town car service, and express check-out. Planning an event in Heraklion? This hotel has 4650 square feet (432 square meters) of space consisting of a conference center and 3 meeting rooms.
Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10:30 AM.
Cafe Capsis - This bistro specializes in Mediterranean cuisine and serves breakfast, brunch, lunch, and dinner.
Erofilli - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Aegea View Pool Bar/Resto - This beach restaurant specializes in international cuisine and serves brunch, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Late night fare is available from 24-hour room service.

Languages

English, French, German, Greek, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Secured covered valet parking on site (EUR 14 per day)
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10:30 AM: EUR 15 per person
  • 3 restaurants and 2 coffee shops
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Cafe Capsis
  • Erofilli
  • Aegea View Pool Bar/Resto

Things to do

  • 24-hour fitness centre
  • Arcade/games room
  • Bike rentals
  • Private winery tours
  • Public winery tours
  • Seasonal outdoor pool

Family friendly

  • Arcade/games room
  • Free cots/infant beds
  • High chair
  • In-room childcare (surcharge)
  • Laundry facilities
  • Fridge
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (4650 square feet of space)
  • Meeting rooms - 3

Outdoors

  • Pool sunloungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Handrails in stairwells
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Free cots/infant beds
  • Heating
  • Pillow menu

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 32-inch flat-screen TV
  • Satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Free tea bags/instant coffee
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • In-room massage
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 10 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 11 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 29 February, EUR 3.00 per accommodation, per night
  • A tax is imposed by the city: From 1 March - 31 October, EUR 7.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 15 per person
  • Covered valet parking fee: EUR 14 per day
  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from May to October
Pool access available from 10:30 AM to 8:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Astoria Capsis
Astoria Capsis Heraklion
Astoria Capsis Hotel Heraklion
Astoria Heraklion
Capsis Astoria
Capsis Astoria Heraklion
Capsis Astoria Heraklion Hotel
Capsis Astoria Hotel
Capsis Astoria Hotel Heraklion
Capsis Hotel Heraklion
Capsis Astoria Heraklion Hotel Crete
Hotel Astoria Capsis
Capsis Astoria Heraklion
Capsis Astoria Heraklion Hotel Hotel
Capsis Astoria Heraklion Hotel Heraklion
Capsis Astoria Heraklion Hotel Hotel Heraklion

Capsis Astoria Heraklion Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 417 out of 999 reviews" "
Rating 8 - Good. 395 out of 999 reviews" "
Rating 6 - Okay. 121 out of 999 reviews" "
Rating 4 - Poor. 43 out of 999 reviews" "
Rating 2 - Terrible. 23 out of 999 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Juraj, Beaumaris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, great breakfast,
Stayed 3 nights in Jul 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Great place very central to everything. Very helpful staff, breakfast included was great, rooftop pool and bar was fantastic, we had a ball! Would stay again!!
Stayed 3 nights in Aug 2024

10/10 Excellent

Junaid

Liked: Staff & service, property conditions & facilities, room comfort
Nice and comfortable a little noisy at night.
Stayed 1 night in Jul 2024

10/10 Excellent

Athanasios, Scarborough

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was close enough to the port for walking and sightseeing. It was also very close to the museum. The service was exceptional. I would definitely stay there again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Thomas

Stayed 1 night in Jul 2024

10/10 Excellent

Yolande

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2024

10/10 Excellent

Georgia

Travelled with family
Liked: Cleanliness, amenities
Great stay
Stayed 5 nights in Jul 2024

10/10 Excellent

Maddison

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Stay
A wonderful stay. Hotel was centrally located with great access to everything. Rooftop pool and bar was a particular highlight. Cannot recommend enough for a stay in Heraklion. Staff were so friendly and helpful too.
Stayed 5 nights in Jul 2024

6/10 Okay

Chris

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Better options out there
Beds are way too old and uncomfortable.
Stayed 3 nights in Jun 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book elsewhere!
Hotel was awful, very outdated. There was a terrible musty smell in our room that doesn’t go away, so bad. The bed was very low and hard, no comfort. Flooring was also peeling away. Shower head did not work properly, was broken. Very old, needs a big revamp!
Stayed 3 nights in Jun 2024

10/10 Excellent

Danny

Liked: Cleanliness, staff & service
Was only there as a stop over for the airport but staff were very helpful and the rooftop terrace & pool were a bonus
Stayed 1 night in Jun 2024

4/10 Poor

Toby

Stayed 3 nights in Jun 2024

10/10 Excellent

Marco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, central hotel. Big rooms.
Stayed 1 night in Jun 2024

8/10 Good

P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for exploring Heraklion
The hotel is right beside the Archeological Museum and within walking distance of many other attractions. Parking is available (EUR 14/night): you pause outside in the busy street, double-parking is normal, to unload luggage and the hotel staff will then take your keys and whisk the car away to somewhere else -- give 20 minutes notice whenever you want it back. The hotel has a slightly older feel to it, but our room was spacious with a good balcony, although a small ensuite bathroom; the bed was very comfortable and the air conditioning was very welcome. There was a very good choice of buffet options at breakfast. The rooftop pool is fairly compact and can be windy, but a blessing after a hot day of sightseeing!
Stayed 2 nights in Apr 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another good overall experience.
Always a very pleasant and friendly place to stay. Very handy for local buses to either the airport or the Ktel bus station.
Stayed 1 night in Mar 2024

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strong mould damage in room
Hotel was advertised as having a rooftop pool and rooftop bar available “Highlight: Outdoor pool available! Only 5% of properties offer this in Heraklion.” Both were NOT available. We booked a twin room. The springs were easy to feel through the mattresses - so uncomfortable. They offered us to test 3 alternative rooms. The first had the same bed. The second had much better beds, but had a really bad mould smell in the room which couldn’t get rid of by opening the window, see the photo of the ceiling. The third room was a double bed that was also really hard and again springs were felt through the mattress. We walked into town and found another hotel that had a rooftop bar and fresh rooms and left Capsis without staying. They even charged us the full days parking for 2 hours of parking. Neither the hotel nor Hotels.com responded to our messages through the App. We lost all the money for the stay, even though the hotel did not have the services advertised and stank of mould
Stayed 2 nights in Mar 2024

10/10 Excellent

Jacqueline

Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Awful, cold, dirty, not worth the cheap price
The rooms were tiny, cold, infested with ants and other insects, no heating, dingy bathrooms, dingy rooms with worn down linens, and “king” beds were two uncomfortable twin beds next to each other with no gap cover. We hand a constant stream of ants coming out of the drain and other assort disgusting insects (see photos)
Stayed 2 nights in Oct 2023

10/10 Excellent

Larissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed the breakfast very much... yummy 😋
Stayed 2 nights in Oct 2023

8/10 Good

christopher

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value well located hotel
Very well located hotel, very close to archeology museum and short walk to Venetian harbour and other attractions. V friendly and helpful staff , generous buffet breakfast V nice roof top pool
Stayed 2 nights in Oct 2023

8/10 Good

Katali

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Edwin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We only stayed one night.
Stayed 1 night in Oct 2023

10/10 Excellent

Shelly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for walking, shopping, sightseeing,transfers to airport and bus. Excellent breakfast included. Rooftop bar/dining available. Bring earplugs for the best nights sleep but the convenience makes the noise bearable.

10/10 Excellent

sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Lovely rooftop pool.
Stayed 1 night in Sep 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooftop pool.. nice room. Convenient .. brilliant location
Stayed 4 nights in Sep 2023