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Homewood Suites Southwind - Hacks Cross

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Homewood Suites Southwind - Hacks Cross

Sports facility
Premium bedding, in-room safe, iron/ironing board, free cots/infant beds
Flat-screen TV, pay films
Fridge, microwave, stovetop, dishwasher
Exterior

Reviews

7.6 out of 10

Good

Popular amenities

  • Breakfast included
    Breakfast included
  • Pool
    Pool
  • Housekeeping
    Housekeeping
  • Pet-friendly
    Pet-friendly
  • 24/7 front desk
    24/7 front desk
  • Gym
    Gym

Explore the area

Map
3583 Hacks Cross Rd, Memphis, TN, 38125
  • TPC Southwind
    3 min drive
  • Regional One Health East Campus
    5 min drive
  • Methodist Le Bonheur Germantown Hospital
    6 min drive
  • Memphis, TN (MEM-Memphis Intl.)
    18 min drive

Room options

View all photos for Deluxe Suite, 1 Bedroom, Non Smoking

Premium bedding, in-room safe, iron/ironing board, free cots/infant beds

Deluxe Suite, 1 Bedroom, Non Smoking

  • 91 sq m
  • Sleeps 5
  • 2 King Beds

View all photos for Studio Suite, 1 King Bed, Non Smoking

Premium bedding, in-room safe, iron/ironing board, free cots/infant beds

Studio Suite, 1 King Bed, Non Smoking

  • 39 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed, Accessible, Bathtub

Premium bedding, in-room safe, iron/ironing board, free cots/infant beds

Studio, 1 King Bed, Accessible, Bathtub

  • 39 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, in-room safe, iron/ironing board, free cots/infant beds

Suite, Accessible, Bathtub (Mobility & Hearing)

  • 47 sq m
  • Sleeps 7
  • 3 King Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Flat-screen TV, pay films

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking

Flat-screen TV, pay films

Suite, 2 Queen Beds, Accessible, Non Smoking

  • 47 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Flat-screen TV, pay films

Suite, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

  • 47 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Non Smoking

Premium bedding, in-room safe, iron/ironing board, free cots/infant beds

Suite, 2 Bedrooms, Non Smoking

  • 47 sq m
  • Sleeps 7
  • 3 King Beds

View all photos for Suite, 1 Bedroom, Non Smoking

Flat-screen TV, pay films

Suite, 1 Bedroom, Non Smoking

  • 47 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Non Smoking

Premium bedding, in-room safe, iron/ironing board, free cots/infant beds

Studio Suite, 1 King Bed, Non Smoking

  • 39 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior
Holiday Inn & Suites Memphis Southeast-Germantown, an IHG Hotel
Pool
Parking included
Free WiFi
Restaurant
4.2 out of 5, Very good, (458)
The price is NZ$200
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Holiday Inn & Suites Memphis Southeast-Germantown, an IHG Hotel

About the area

Memphis

With a stay at Homewood Suites Southwind - Hacks Cross in Memphis (Lakes of Forest Hill), you'll be within a 5-minute drive of Shoppes At Hacks Cross and Cotton Plant Shops. .This hotel is 10.4 mi (16.8 km) from University of Memphis and 11.1 mi (17.9 km) from Wolfchase Galleria.

What's nearby

  • TPC Southwind - 3 min drive - 2.3 km
  • Mike Rose Soccer Complex - 5 min drive - 6.5 km
  • Methodist Le Bonheur Germantown Hospital - 6 min drive - 5.3 km
  • Carriage Crossing - 7 min drive - 9.1 km
  • University of Memphis - 15 min drive - 16.9 km

Getting around

  • Memphis Central Station - 25 min drive
  • Memphis International Airport (MEM) - 18 min drive

Restaurants

  • ‪Sonic Drive-In - ‬2 min drive
  • ‪Starbucks - ‬7 min walk
  • ‪McDonald's - ‬12 min walk
  • ‪Chow Time - ‬2 min drive
  • ‪East End Grill - ‬4 min walk

About this property

Homewood Suites Southwind - Hacks Cross

Memphis hotel in Lakes of Forest Hill with free breakfast and area shuttle service
Homewood Suites Southwind - Hacks Cross offers 123 air-conditioned accommodations with safes and complimentary newspapers. Beds feature premium bedding. Accommodations at this 3-star hotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations with rainfall showerheads, spring water baths, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Flat-screen televisions come with premium digital channels and pay movies. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor tennis court, an outdoor pool, and a 24-hour fitness center.
Make yourself at home in one of the 123 air-conditioned rooms featuring kitchens with refrigerators and stovetops. Your bed comes with premium bedding, and all rooms are furnished with sofa beds. Wired and wireless internet access is complimentary, and flat-screen televisions with digital programming provide entertainment. Conveniences include safes and complimentary newspapers, and housekeeping is provided daily.
Enjoy a range of recreational amenities, including an outdoor pool, an outdoor tennis court, and a 24-hour fitness center. This hotel also features complimentary wireless internet access, gift shops/newsstands, and a fireplace in the lobby. Getting to nearby attractions is a breeze with the complimentary area shuttle.
A complimentary on-the-go breakfast is served on weekends from 7:00 AM to 9:00 AM.
Featured amenities include a business center, express check-in, and express check-out. Free self parking is available onsite.
A complimentary on-the-go breakfast is served between 7:00 AM and 9:00 AM on weekends.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking and van parking available
  • On-site parking includes off-street options
  • Free local area shuttle

Food and drink

  • Free on-the-go breakfast available weekends 7:00 AM–9:00 AM
  • Manager's reception (select days)
  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre
  • Outdoor pool
  • Outdoor tennis court

Family friendly

  • Free area shuttle
  • Free cots/infant beds
  • Kitchen
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Fridge
  • Sofa bed

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Free food shopping service
  • Laundry facilities
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Picnic area
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Phone accessibility kit
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Fireplace in reception

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Free cots/infant beds
  • Premium bedding
  • Sofa bed

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bath combination
  • Spring water bath
  • Towels

Entertainment

  • Digital channels
  • Flat-screen TV
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dishwasher
  • Kitchen
  • Microwave
  • Fridge
  • Stovetop

More

  • Free newspapers
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hacks Cross
Homewood Suites Hacks Cross
Homewood Suites Southwind
Homewood Suites Southwind Hacks Cross
Homewood Suites Southwind Hacks Cross Hotel
Homewood Suites Southwind Hacks Cross Hotel Memphis
Homewood Suites Southwind Hacks Cross Memphis
Homewood Suites Southwind Hacks Cross
Homewood Suites Southwind - Hacks Cross Hotel
Homewood Suites Southwind - Hacks Cross Memphis
Homewood Suites Southwind - Hacks Cross Hotel Memphis

Homewood Suites Southwind - Hacks Cross Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 179 out of 443 reviews" "
Rating 8 - Good. 107 out of 443 reviews" "
Rating 6 - Okay. 58 out of 443 reviews" "
Rating 4 - Poor. 62 out of 443 reviews" "
Rating 2 - Terrible. 37 out of 443 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ken

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This may have been the friendliest staff I have ever encountered. The staff was great but the facility is aged some, perfect for the St. Jude golf tourny.
Stayed 3 nights in Aug 2024

10/10 Excellent

susan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Joshua

Travelled with family
Disliked: Room comfort
Never Again
We arrived to take our son to college and this experience was an absolute mess. room: dirty sheets & old sock on the pullout couch, the few dishes were dirty, you can’t even fully open the dishwasher, the freezer wouldn’t fully stay close so it kept freezing over the seal. (the ONLY positive part of our experience was the breakfast attendant Ms Betty who was a gem & deserves a raise) 2nd night & we had a break in with our car parked under a light and by the back entrance. 2 broken windows, one fully shattered. A $999 deductible will be out of pocket to fix both windows and the hotel absolutely could care less. Just the price you pay for parking at this fine establishment they said. “It’s the risk you take, like parking at a mall” is exactly the Homewood Suites official response. Citing that there is crime all over Memphis as it happens oh well. We asked to see security footage & were refused. We still have not heard from their insurance & their response shows they KNOW there is heavy crime in the area & they KNOWINGLY choose to do less than the bare minimum in protecting their guests bc it would require effort. Save yourself, Under NO circumstances would I ever suggest anyone waste their $ staying here.
Broken into car in their parking lot
Shattered windows $999 deductible
Stayed 3 nights in Aug 2024

4/10 Poor

Al

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
the odor of marijuana was everywhere. Took kids the swimming pool and people were smoking marijuana in front of the staff at the table outside the pool. The room, lights were burnt out, carpet was dirty and stained, stains on the lamp shades, iron burns in the furniture, mold in bathroom from leak in ceiling, wall paper pealing from water leaks. Light fixture in bathroom was broken. The odor of marijuana being smoked in hallways was nauseating and disgusting.
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great place for pet owners
I would stay here again because they have a good pet policy. Unfortunately, one of the remotes had been chewed up by a previous dog guest, and the batteries in the remote were dead. I had to switch them out with the second TV in the bedroom. Great breakfast.
Stayed 1 night in Jul 2024

10/10 Excellent

Amanda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

8/10 Good

Maria

Liked: Staff & service, room comfort
I had no hot water, I reported it to the front desk and nothing was done about it
Stayed 2 nights in Jul 2024

10/10 Excellent

Jared, Austin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent! We had booked a suite to accommodate 2 adults and 5 kids. When we arrived, Mr Shaw informed me that the AC had quit working in one of the bedrooms. He then informed me that he had moved us to two rooms that were adjoining, but at a lesser rate. Phenomenal customer service. Breakfast was great and the best I have had at a hotel with free breakfast. Seemed more homemade. Would stay again.
Stayed 1 night in Jul 2024

10/10 Excellent

Vonnickie

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 1 night in Jul 2024

10/10 Excellent

Amber

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
All around useful. Helpful staff. Clean halls. Quiet. Good parking! Staff is amazing people
Stayed 1 night in Jul 2024

10/10 Excellent

LaTisha

Liked: Cleanliness
Very nice
Stayed 1 night in Jul 2024

10/10 Excellent

Karen

Stayed 5 nights in Jul 2024

6/10 Okay

William

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Noisy and mediocre
Noisy aircon sounded like a freight train all times of the day.Nice room inside.rundown tiny pool
Stayed 3 nights in Jul 2024

6/10 Okay

Tyrone

It was ok
Stayed 2 nights in Jun 2024

4/10 Poor

Maurice

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible
Furniture and carpet was in bad condition...stains and smells all thru, the shower didnt have a shower curtain...the only good thing about the hotel was the beds they were clean
Stayed 2 nights in Jun 2024

6/10 Okay

Chris, Kansas city

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
A complete dump. Staff is great. But the entire property is a pit
Stayed 1 night in Jun 2024

8/10 Good

Vanessa

Liked: Staff & service, property conditions & facilities
I wish they would’ve come in to empty my trash and replace towels while I was there for 5 nights but I got new towels & a trash bag from the front desk. Kitchen area did have a funny smell, either garbage disposal or dishwasher.
Stayed 5 nights in Jun 2024

8/10 Good

david

Stayed 3 nights in Jun 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sleeping well in Memphis.
Arrived late, but had an amazing quiet room and had a good night of sleep! Seriously good sleep in a comfortable bed and quiet room. Plus breakfast was included and was great!
Stayed 1 night in Jun 2024

4/10 Poor

Terry

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We had a two bedroom hotel room and no shower curtains, and there were stains on the floor and there were stains on the sheets
Stayed 1 night in Jun 2024

8/10 Good

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel. Need more baggage carts.
A quick stop on a multi day journey. Check in was good. The rooms were in a separate building which was fine, but they really need to add many more baggage carts. I had to make multiple trips to bring up bags.
Stayed 1 night in May 2024

4/10 Poor

Meaghan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had to be put in two rooms. We had saved a room with three king beds but had two rooms with two kings and two pull out couches - one did not work. The air conditioning was super loud. The bathroom was not clean. We had two towels. The room wreaked of marijuana. Breakfast options were limited. Staff was nice but it was dirty.
Stayed 1 night in May 2024

6/10 Okay

Latonia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Did not have my room ready and they didt give me the room I selected and the sofa bed was was broken and dirty mattress and the toilet was messing up I was not pleased with my stay I would like a refund
Stayed 2 nights in May 2024

8/10 Good

Bryan

Business traveller, Travelled with partner
Rooms are a bit dated
Stayed 1 night in May 2024

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay
Stayed 1 night in Apr 2024