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Wai Ora Lakeside Spa Resort

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Wai Ora Lakeside Spa Resort

2 outdoor pools, open 8 AM to 9:00 PM, pool umbrellas, pool loungers
Lobby
View from room
Superior Suite | Living area
40-inch LCD TV with cable channels, LED TV

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Hot tub
  • Pool
  • Spa
  • Breakfast available
  • Housekeeping

Explore the area

Map
77 Robinson Avenue, Holden's Bay, Rotorua, 3042
  • Redwoods Whakarewarewa Forest
    7 min drive
  • Rotorua Central Mall
    9 min drive
  • Polynesian Spa
    10 min drive
  • Rotorua (ROT-Rotorua Regional)
    20 min walk

Room options

View all photos for Panoramic Studio Suite, 1 King Bed, Lake View

40-inch LCD TV with cable channels, LED TV

Panoramic Studio Suite, 1 King Bed, Lake View

  • 49 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Studio

View from room

Deluxe Studio

  • 25 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Suite

Premium bedding, in-room safe, desk, soundproofing

Superior Suite

  • 49 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

Similar properties

Exterior

Rydges Rotorua

Pool
Hot tub
Parking included
Free WiFi
4.2 out of 5, Very good, (1010)
The price is NZ$395
for 1 room
includes taxes & fees
4 Jan - 5 Jan
Rydges Rotorua

About the area

Rotorua

With a stay at Wai Ora Lakeside Spa Resort in Rotorua (Holdens Bay), you'll be within a 15-minute drive of Skyline Rotorua and Te Amorangi Museum. .This beach hotel is 2.1 mi (3.4 km) from Haiku Pathway and 3.4 mi (5.4 km) from Whakarewarewa Hot Springs.

What's nearby

  • Redwoods Whakarewarewa Forest - 7 min drive
  • Rotorua Central Mall - 9 min drive
  • Tamaki Maori Village - 9 min drive
  • Polynesian Spa - 10 min drive
  • Skyline Rotorua - 15 min drive

Getting around

  • Hamilton (HLZ-Hamilton Intl.) - 91 min drive

Restaurants

  • ‪Bp - ‬5 min drive
  • ‪Saigon '60S Vietnamese Cuisine - ‬9 min drive
  • ‪Burgerfuel - ‬6 min drive
  • ‪Brew | Craft Beer Pub - ‬10 min drive
  • ‪Lady Jane's Ice Cream Parlour - ‬10 min drive

About this property

Wai Ora Lakeside Spa Resort

Beach hotel with 2 outdoor pools
Wai Ora Lakeside Spa Resort offers 30 air-conditioned accommodations with safes and bathrobes. Rooms open to balconies or patios. Accommodations offer separate dining areas. Beds feature premium bedding. 40-inch LCD televisions come with premium cable channels. Bathrooms include slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

2 outdoor swimming pools and 2 spa tubs are on site. In addition to a seasonal outdoor pool, other recreational amenities include a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Wai ora day spa has 4 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open select days.
Make yourself at home in one of the 30 air-conditioned rooms featuring refrigerators and LCD televisions. Rooms have private balconies or patios. Wired and wireless internet access is complimentary, while 40-inch LED televisions with cable programming provide entertainment. Bathrooms have complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. This hotel also features complimentary wireless internet access, concierge services, and wedding services. Guests can catch a ride on the complimentary shuttle, which operates within 8 kilometers.
You can enjoy a meal at the restaurant serving the guests of Wai Ora Lakeside Spa Resort, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the bar/lounge. English breakfasts are served on weekdays from 8:00 AM to 10:00 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and a meeting room. Free self parking is available onsite.
English breakfasts are available for a surcharge between 8:00 AM and 10:00 AM on weekdays.
Wai Ora Lakeside Spa Resort has a restaurant on site.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free local area shuttle up to 8 kilometres

Food and drink

  • English breakfast available for a fee weekdays 8:00 AM–10:00 AM: NZD 20-26 for adults and NZD 10-20 for children
  • 1 restaurant
  • 1 bar

Things to do

  • 2 outdoor pools
  • 2 hot tubs
  • Children's pool
  • Full-service spa

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free area shuttle
  • Laundry facilities
  • Fridge
  • Separate dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • A meeting room

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Spa open selected days

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 40-inch LED TV
  • TV channels
  • Premium channels

Food and drink

  • Dining room
  • Fridge

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Early check-in fee: NZD 50.00
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: NZD 50.00

Special check-in instructions

The property charges 2.5 percent for credit card payments
The front desk is open daily from 8:00 AM - 9:00 PM
Front desk staffed during limited hours

Renovations and closures

The following facilities are closed on Monday and Tuesday:
  • Bar/lounge
  • Dining venue(s)

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 60 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 50.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for English breakfast: approximately NZD 20 to 26 for adults, and NZD 10 to 20 for children
  • Early check-in fee: NZD 50.00 (subject to availability)
  • Late check-out fee: NZD 50.00 (subject to availability)
  • Rollaway bed fee: NZD 60 per night
  • Credit card charges are subject to a surcharge of 2.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
The seasonal pool will be open from January to December
Pool access available from 8 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Wai Ora
Wai Ora Lakeside
Wai Ora Lakeside Resort
Wai Ora Lakeside Spa
Wai Ora Lakeside Spa Resort
Wai Ora Lakeside Spa Resort Rotorua
Wai Ora Lakeside Spa Rotorua
Wai Ora Resort
Wai Ora Spa
Wai Ora Spa Resort
Wai Ora Lakeside Hotel
Wai Ora Lakeside Resort
Wai Ora Lakeside Spa Rotorua
Wai Ora Lakeside Spa Resort Hotel
Wai Ora Lakeside Spa Resort Rotorua
Wai Ora Lakeside Spa Resort Hotel Rotorua

Wai Ora Lakeside Spa Resort Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 232 out of 531 reviews" "
Rating 8 - Good. 183 out of 531 reviews" "
Rating 6 - Okay. 70 out of 531 reviews" "
Rating 4 - Poor. 29 out of 531 reviews" "
Rating 2 - Terrible. 17 out of 531 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Sharon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Marks on walls that could have been cleaned. For the money paid I should have stayed at the Novotel
Stayed 1 night in Sep 2024

8/10 Good

Jasmine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend for a family event. There is so much to do within the resort premises and outside. 2 spa pools (a spa bath in rooms) 2 pools with seating areas. Very good, will definitely be going back.
Stayed 2 nights in Sep 2024

8/10 Good

Denise

Travelled with partner
Liked: Cleanliness, staff & service
Clean room and comfy bed. Great spa bath. However lounge room felt old and tired. No restaurant or swimming pool available during our stay.
Stayed 1 night in Sep 2024

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very clean
Stayed 1 night in Aug 2024

6/10 Okay

Holly

Travelled with family
Disliked: Amenities, property conditions & facilities
This place is not a resort and is misleading. We booked 3 rooms for 4 adults on the same booking thru expedia & at the motels end, the bookings come thru separately so we were not grouped together. The main feature pool was empty for 'maintenance' which is not advertised anywhere AND I had called 2 days before check in to see if it was heated & I was told it was not... it had no damn water in it! A good 10min drive from cbd. The area is quiet, the room walls are thin & I could hear the people next door we had room 2 - the shower curtains were moldy and pink with scum. The toilet door design is ridiculous, if your trying to sleep & someone needs the loo, the whole room is lit up. Beds where firm and I found them comfortable but everyone else did not Overall, would not stay again.
Stayed 2 nights in Sep 2024

10/10 Excellent

Qihua

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

ANDREW

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Swimming pools (2) were green or empty - was not mentioned on the site the pools were not operational. Spa pool water was murky and smelly. Shower grout and walls were disgusting - wiped with face cloth and it turned black Dust and stains in room Restaurant advised they were award winning - could only see latest award from 2016. Only had breakfast - runny scrambled eggs. Didn't see any others dining
Stayed 2 nights in Aug 2024

10/10 Excellent

Jacqui

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Room was good, bed comfortable, shower grouting discoloured, looks dirty. Off putting… drinks in the bar expensive. Breakfast was amazing, best salmon eggs Benedict ever. Will definitely go again and try restaurant for dinner..
Stayed 1 night in Aug 2024

6/10 Okay

Shu

Stayed 1 night in Jul 2024

4/10 Poor

Prue

Travelled with partner
Disliked: Property conditions & facilities
Unwelcoming staff and a room like a dungeon. Our tv turned itself on in the middle of both nights and wasn't repaired despite requests. Someone's sock under the bed. Leaking tap handle.
Stayed 2 nights in Jul 2024

6/10 Okay

Elaine

Stayed 1 night in Jul 2024

8/10 Good

Colin, Auckland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location, great surrounds, comfortable room. Would stay again!
Stayed 1 night in Jul 2024

8/10 Good

kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lakeside views. Downside restaurant and bar were cold but food beautiful. Would of liked more choice for breakfast. Staff very friendly
Stayed 3 nights in Jun 2024

6/10 Okay

leila

Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2024

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

8/10 Good

Mathew

Liked: Cleanliness, staff & service, room comfort
Great place to stay as a get away, nice tidy room and good service, little disappointed the outdoor pools are not heated
Stayed 1 night in Jun 2024

10/10 Excellent

Xiaochen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and good area, service
Stayed 2 nights in May 2024

6/10 Okay

Theresa

Stayed 1 night in Jun 2024

6/10 Okay

Greg

Travelled with partner
Water temp in the bath and shower too cold. (Not hot enough) Heat pump filters were dirty, did not use it. Waited 5 -10 min at reception on arrival with no staff in attendance, rang bell several times before being served.
Stayed 2 nights in May 2024

10/10 Excellent

Domonique

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
What I liked was the peacefulness what I didn't like is I thought I booked the room with a jet spa bath but I did not overall was good experience.
Stayed 2 nights in May 2024

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay, gorgeous lake views. Very pleased. Perfectly clean and tidy.
Stayed 1 night in May 2024

8/10 Good

Suzanne

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Enjoyed using spa. Nice location beside lake. Food at restaurant was very basic.
Stayed 2 nights in May 2024

10/10 Excellent

Jo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Very clean and staff were friendly and helpful
Stayed 1 night in May 2024

6/10 Okay

EDIGER

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel by the lake, it’s location is out side Rotorua for those who like walking it’s walkable to Rotorua, it’s close to the airport but hardly saw or heard any planes. It’s close to the red woods forest and Te Puia. The hotel has a swimming pool and hot pool with a spa attached. A lovely place to stay
Stayed 4 nights in Apr 2024