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The Willows Hotel

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Willows Hotel

Premium bedding, minibar, desk, blackout curtains
Front of property
Lobby
Premium bedding, minibar, desk, blackout curtains
Deluxe Double Room, 2 Queen Beds

Reviews

8.6 out of 10

Excellent

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
555 W Surf St, Chicago, IL, 60657
  • Briar Street Theatre
    10 min walk
  • Advocate Illinois Masonic Medical Center
    10 min walk
  • Vic Theatre
    15 min walk
  • Chicago, IL (ORD-O'Hare Intl.)
    37 min drive

Room options

View all photos for Basic Studio, 1 Queen Bed

Basic Studio, 1 Queen Bed

Basic Studio, 1 Queen Bed

  • 111 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, minibar, desk, blackout curtains

Executive Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Premium bedding, minibar, desk, blackout curtains

Standard Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, 2 Queen Beds

Deluxe Double Room, 2 Queen Beds

Deluxe Double Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

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About the area

Chicago

With a stay at The Willows Hotel in Chicago (Lakeview), you'll be within a 5-minute drive of Lake Michigan and Wrigley Field. .This boutique hotel is 2.8 mi (4.5 km) from Michigan Avenue and 3.8 mi (6.2 km) from Chicago Riverwalk.

What's nearby

  • Lincoln Park Zoo - 2 min drive
  • Wrigley Field - 3 min drive
  • DePaul University-Lincoln Park - 3 min drive
  • Michigan Avenue - 4 min drive
  • Chicago Riverwalk - 6 min drive

Getting around

  • Chicago Clybourn Station - 4 min drive
  • Diversy Station - 11 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 37 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Cesar's Killer Margaritas - Broadway - ‬3 min walk
  • ‪Chipotle Mexican Grill - ‬3 min walk
  • ‪Tuk Tuk Thai Isan Street Food - ‬4 min walk
  • ‪Galway Bay - ‬4 min walk

About this property

The Willows Hotel

Hotel with a 24-hour front desk, near Lake Michigan
The Willows Hotel offers 55 accommodations with minibars and bathrobes. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 55 guestrooms featuring refrigerators and minibars. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and irons/ironing boards, as well as phones with free local calls.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a fireplace in the lobby. Additional features at this hotel include complimentary use of a nearby fitness facility and a vending machine.
Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk.

Languages

English, Romanian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • Off-site parking within 300 ft (USD 25 per day)

Food and drink

  • Coffee/tea in a common area

Family friendly

  • Fridge

Conveniences

  • Lift
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Housekeeping (on request)
  • Luggage storage

Accessibility

  • Lift

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Minibar
  • Fridge

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Nearby parking fee: USD 25 per day (300 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a first aid kit

Property is also known as

Hotel Willows
Willows Chicago
Willows Hotel
Willows Hotel Chicago
The Willows Hotel Hotel
The Willows Hotel Chicago
The Willows Hotel Hotel Chicago

The Willows Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 523 out of 1002 reviews" "
Rating 8 - Good. 280 out of 1002 reviews" "
Rating 6 - Okay. 107 out of 1002 reviews" "
Rating 4 - Poor. 62 out of 1002 reviews" "
Rating 2 - Terrible. 30 out of 1002 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Liked: Cleanliness
Stayed 3 nights in Aug 2024

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay. Close enough to Wrigley for a show. Comfortable beds. Affordable parking nearby.
Stayed 1 night in Aug 2024

10/10 Excellent

Sophia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

Donald

Stayed 3 nights in Aug 2024

10/10 Excellent

Gerald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Hotel was clean. Staff was friendly and helpful. We would definitely stay again and recommend it to anyone.
Stayed 6 nights in Aug 2024

10/10 Excellent

Tonya

Great location
Stayed 1 night in Aug 2024

6/10 Okay

Marla Khan, minneapolis

Stayed 1 night in Jul 2024

8/10 Good

jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. We enjoyed our stay!
Stayed 1 night in Aug 2024

10/10 Excellent

DANIELLE

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was so accommodating. Very happy with our stay.
Stayed 2 nights in Aug 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff
Beautiful old hotel. Very well maintained and still keeps its 100 year old charm. Very comfortable beds. Hotel staff was excellent. The gentleman on the desk that evening went above and beyond to help us when my sister had fallen and needed first aid. Great staff service continued in the morning with ice packs.
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Pleasant hotel
Nice older hotel, staff was friendly, and its in a good location.
Stayed 3 nights in Aug 2024

6/10 Okay

Anastasia

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Hotel was nice small, the staff was not really friendly.
Stayed 1 night in Aug 2024

8/10 Good

Hugh

Stayed 4 nights in Aug 2024

10/10 Excellent

Jacob A., Mishawaka

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Aug 2024

10/10 Excellent

jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location! Nice neighborhood!
Stayed 3 nights in Aug 2024

8/10 Good

margaret

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Holly

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Great location. Staff was friendly. Hotel is old and you can hear your neighbors very easily. A pretty basic hotel in a very good location.
Stayed 2 nights in Aug 2024

10/10 Excellent

Lisa, Richfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to everything
Stayed 2 nights in Jun 2024

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious rooms
Stayed 1 night in Aug 2024

6/10 Okay

Maureen, Kingston

Travelled with partner
Liked: Amenities
Quaint hotel. Area quiet. Close to shopping and dinning. Hotel is in need of an update. Very old. and tired looking. Most of the staff friendly . One staff member on Sunday was not very friendly. Lacks a business centre to use.
Stayed 4 nights in Aug 2024

10/10 Excellent

Megan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique style. Great place to stay! Great location
Stayed 3 nights in Aug 2024

2/10 Terrible

Anna

Disliked: Cleanliness, staff & service, property conditions & facilities
Gross
Stayed 1 night in Aug 2024

6/10 Okay

Nancy

Travelled with partner
The location is great, and the area is safe and quiet. The room was very large. The bathroom was very clean. However, there was a huge clump of cobwebs in the corner of the bedroom. The pillows were terribly lumpy and uncomfortable. And it was very humid in the room, which caused a slightly musty odor.
Stayed 1 night in Aug 2024

8/10 Good

Bonnie

Liked: Staff & service
Stayed 3 nights in Aug 2024

4/10 Poor

Sean

Liked: Staff & service
Disliked: Cleanliness
My room had a horrible smell. We had to change properties
Stayed 4 nights in Aug 2024