6/10 Okay
Kristen, Sammamish
Travelled with family
4 Jan 2025
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
This property was of much lower quality than expected. Check in was not easy, no drinks were given (although given to other guests), VIP status not offered and things such as towel cards were forgotten. The room was fine but bathroom was dirty, mold and ring around the tub/sand on the floor and eco bottles for water not in the room. There is not a sand beach, only a rocky area with limited seating. There was a wait at all of the restaurants and only one took reservations, sometimes upward of an hour or two and when seated, buffets ran out of food. The steakhouse was horrible, food took 45 minutes and was steaks were raw (not pink or rare, steak was seared but not edible; our group and those around us (who we did not know) all complained and left. Check out was also a nightmare, waited 45 minutes and they had our rooms messed up and tried to tell us we could not leave. The bars were great, pool ok although no adult pool and it is definitely a family resort. People claim pool chairs as early as 7AM so if you want chairs, be sure to get up early and put your towels on them. San Pancho was a fabulous place to visit for a day trip as well as the sailboat trip to the Hidden Beach. Would not recommend this resort for the money, they have a lot of work to do!
Kristen
Stayed 7 nights in Dec 2024