All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 67 out of 114 reviews
10 - Excellent
67
Rating 8 - Good. 35 out of 114 reviews
8 - Good
35
Rating 6 - Okay. 8 out of 114 reviews
6 - Okay
8
Rating 4 - Poor. 3 out of 114 reviews
4 - Poor
3
Rating 2 - Terrible. 1 out of 114 reviews
2 - Terrible
1
9.4/10
Cleanliness
8.8/10
Staff & service
8.8/10
Amenities
9.2/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
6/10 Okay
Carlos Rodrigo
26 Oct 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Am Anfang hat die Rezeption meine Frühstückreservierung über Expedia nicht anerkannt. Ich musste mein Beleg zeigen.
Der Aufbau der Toiletten ist sehr schlecht. Ich war im Zimmer 355. Es gab gar keine Möglichkeit, um Handtücher zu hängen.
Die Dusche war im Raum integriert. Nach dem Duschen war absolut alles Nass.
Ich habe bei der Rezeption gefragt, ob jmd es sauber machen kann. Sie haben es bestätigt. Jedoch als ich zurück kam, 5h später, wurde es nicht gemacht.
Sehr Schade.
This is a nice hotel. My room was modern and clean. The problem is that it was like staying in Fawlty Towers. The staff have no idea what they are doing. At check in I was told I had a free mini bar but there was no mini bar in my room. Turns out she had made a mistake. She also told me I had no breakfast included but turns out I did so missed out on that the first day. I had to ring and ask for a hairdryer both days. No milk for coffee in the fridge. Cleaning and room service trolleys in the hallway all the time. No help with bags. Shower hose was so twisted it wet the whole bathroom floor. The air conditioning didn’t work. There was always a long queue for reception which was annoying. It was all a bit of a shambles. I wouldn’t bother staying here again for the money it cost.
Camille
Stayed 2 nights in Sep 2024
6/10 Okay
Dennis
Business traveller
10 Sept 2024
Liked: Cleanliness
For a freshly renovated property it didn’t live up to the Hilton standard.
I had a sign at the door not to clean the room and it was ignored.
Water from the shower dripping on the floor.
Shower head wouldn’t go straight. Only to the sides.
A/C not cooling and although flagged to staff not fixed within the day and neither heard back.
Gym good.
Breakfast great.
Nice clean nd modern hotel. Room had no view but that's okay. Within walking distance of shopping street and old town which is convenient. Car park is also bigger than many European garages.
The only problem we had was that our AC was not working well but as soon as we reported it they sent a maintenance person to fix it. Very responsive staff. Highly recommend.
We enjoyed our stay at Hilton Heidelberg.
Staff is very friendly and accommodating,
Verified traveller
Stayed 1 night in Jul 2024
10/10 Excellent
Kimberly
Travelled with family
21 Jul 2024
Excellent amenities, service, breakfast buffet off-the-charts, and kind administrative staff. I visited during the Microsoft crash when all the key cards stopped working and the staff remained highly professional during a fully-booked week. Kudos to them! I’d stay there again. The location is also in the far side of the Philosopher’s Path which is great because we could walk down the stairs (not up) to see the town of Heidelberg from above—spectacular!)
The Hilton Heidelberg is a lovely hotel, within walking distance of Heidelberg's Hauptstrasse. The staff is friendly, welcoming and helpful.
From the hotel, a stroll along the Hauptstrasse leads to easy access to Heidelberg Castle via the Heidelberger Bergbahn funicular railway, and then on to the mountain summit of Königstuhl with amazing views!