Holiday Inn Express & Suites Cedar Springs – Grand Rapids N by IHG Reviews
Reviews
9.6
Exceptional
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Very clean and pleasant. never figured out how room phone or electronics charging plugs worked. Had to charge phones & tablet individually on outlet on other side of room at coffee pot outlet. Too complex. Also fabric shower curtain did not keep water inside shower.
The only thing that was really an issue was the parking and that we got a snowstorm and nothing was even plowed or salted in the morning. Otherwise the room was very clean staff was very friendly.
Extremely clean! Probably the cleanest hotel we’ve ever stayed at. Staff was very nice and accommodating. Restaurants close by and the breakfast bar provided by the hotel was typical but fresh, hot and CLEAN.
Staff was extremely accommodating to our needs prior to and upon arrival while traveling with an elderly family member with needs. ADA accommodations were provided. Staff was extremely friendly even when I called the front desk within 30 minutes of arrival as my father accidentally flooded the bathroom and entryway while showering. The professionalism and service continued throughout our stay. We would definitely return and recommend this facility.
Staff was the best! We had several elder family members staying there with us for a funeral. The night of the viewing, they allowed us sit in the dining area to visit. Very helpful and accommodating.
GARY
Stayed 1 night in Nov 2024
8/10 Good
Brett or Elizabeth
12 Nov 2024
Liked: Staff & service
Questionable stains on bathroom ceiling and sludge in sink
Excellent stay!!! We stayed for a weekend and everything was great! We were welcomed at our arrival by helpful front end staff. Hanne checked us in with our late arrival and was the nicest person ever!! Thank you, Hanne!!! The room was clean. You could tell this is a newer hotel. Complimentary breakfast was generous and tasty. We didnt use the pool or workout area but they both were clean and looked easy to use. Thanks for an excellent stay. We will be back!