See all properties
Save

The Ritz-Carlton, Hong Kong

5.0 star property

Photo gallery for The Ritz-Carlton, Hong Kong

Indoor pool
Couples treatment room(s), hot tub, steam room, body treatments
4 restaurants, breakfast, lunch, dinner served; Italian cuisine
Premier Executive Suite, Club level, 1 Bedroom Suite, 1 King, Victoria Harbour View | Living room
4 restaurants, breakfast, lunch, dinner served; Italian cuisine

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Spa
  • Parking available
  • Breakfast available
  • Room service

Explore the area

Map
Intl. Commerce Centre, 1 Austin Rd West, Kowloon
  • Hong Kong - Macau Ferry Terminal
    ‪6 min drive‬
  • Lan Kwai Fong
    ‪8 min drive‬
  • Hong Kong Convention and Exhibition Centre
    ‪8 min drive‬
  • Hong Kong (HKG-Hong Kong Intl.)
    ‪26 min drive‬

Room options

View all photos for Club Deluxe Seaview Room, Club level, Deluxe Guest Room, 1 King, South China Sea View, Sea View

Club Deluxe Seaview Room, Club level, Deluxe Guest Room, 1 King, South China Sea View, Sea View

Club Deluxe Seaview Room, Club level, Deluxe Guest Room, 1 King, South China Sea View, Sea View

  • 50 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Deluxe Room, Club level, Deluxe Guest Room, 1 King, City View

Premium bedding, down duvets, minibar, in-room safe

Club Deluxe Room, Club level, Deluxe Guest Room, 1 King, City View

  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Guest Room, 1 King, Victoria Harbour View, Harbour View

Deluxe Guest Room, 1 King, Victoria Harbour View, Harbour View

Deluxe Guest Room, 1 King, Victoria Harbour View, Harbour View

  • 50 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Executive Suite, Club level, 1 Bedroom Suite, 1 King, Victoria Harbour View

Premium bedding, down duvets, minibar, in-room safe

Premier Executive Suite, Club level, 1 Bedroom Suite, 1 King, Victoria Harbour View

  • 115 sq m
  • Harbor view
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Grand Victoria Harbour View Room, Club level, 1 King, Victoria Harbour View, Corner Room

Premium bedding, down duvets, minibar, in-room safe

Club Grand Victoria Harbour View Room, Club level, 1 King, Victoria Harbour View, Corner Room

  • 65 sq m
  • Harbor view
  • Sleeps 3
  • 1 Double Bed

View all photos for Carlton Suite, Club level, 1 Bedroom Suite, 1 King, Victoria Harbour View

Premium bedding, down duvets, minibar, in-room safe

Carlton Suite, Club level, 1 Bedroom Suite, 1 King, Victoria Harbour View

  • 180 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Grand Seaview Room, Club level, 1 King, Sea View, Corner Room

Premium bedding, down duvets, minibar, in-room safe

Club Grand Seaview Room, Club level, 1 King, Sea View, Corner Room

  • 65 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, Club level, 1 Bedroom Suite, 1 King, Sea view

Deluxe Suite, Club level, 1 Bedroom Suite, 1 King, Sea view

Deluxe Suite, Club level, 1 Bedroom Suite, 1 King, Sea view

  • 74 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Victoria Harbour Suite, Club level, 1 Bedroom Suite, 1 King, Victoria Harbour View

Deluxe Victoria Harbour Suite, Club level, 1 Bedroom Suite, 1 King, Victoria Harbour View

Deluxe Victoria Harbour Suite, Club level, 1 Bedroom Suite, 1 King, Victoria Harbour View

  • 74 sq m
  • Harbor view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Guest Room, 1 King, South China Sea View, Sea View

Deluxe Guest Room, 1 King, South China Sea View, Sea View

Deluxe Guest Room, 1 King, South China Sea View, Sea View

  • 50 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Guest Room, 1 King, City View

Deluxe Guest Room, 1 King, City View

Deluxe Guest Room, 1 King, City View

  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Seaview Room, 1 King, Sea View, Corner Room

Premium bedding, down duvets, minibar, in-room safe

Grand Seaview Room, 1 King, Sea View, Corner Room

  • 65 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for The Ritz-Carlton Suite, Club level, 1 Bedroom Presidential Suite, Victoria Harbour View

The Ritz-Carlton Suite, Club level, 1 Bedroom Presidential Suite, Victoria Harbour View

The Ritz-Carlton Suite, Club level, 1 Bedroom Presidential Suite, Victoria Harbour View

  • 363 sq m
  • Harbor view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Guest Room, 2 Double, South China Sea View, Sea View

Premium bedding, down duvets, minibar, in-room safe

Deluxe Guest Room, 2 Double, South China Sea View, Sea View

  • 50 sq m
  • Sea view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Guest Room, 2 Double, City View

Premium bedding, down duvets, minibar, in-room safe

Deluxe Guest Room, 2 Double, City View

  • 50 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Grand Victoria Harbour Room, 1 King, Victoria Harbour View, Corner Room

Premium bedding, down duvets, minibar, in-room safe

Grand Victoria Harbour Room, 1 King, Victoria Harbour View, Corner Room

  • 65 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Guest Room, 2 Double, Victoria Habour View, Harbour View

Premium bedding, down duvets, minibar, in-room safe

Deluxe Guest Room, 2 Double, Victoria Habour View, Harbour View

  • 50 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Deluxe Victoria Harbour Room, Club level, Deluxe Guest Room, 1 King, Victoria Harbour View

Premium bedding, down duvets, minibar, in-room safe

Club Deluxe Victoria Harbour Room, Club level, Deluxe Guest Room, 1 King, Victoria Harbour View

  • 50 sq m
  • Harbor view
  • Sleeps 3
  • 1 Double Bed

Similar properties

2 restaurants, breakfast, lunch, dinner served; Chinese cuisine

W Hong Kong

  • Pool
  • Spa
  • Pet-friendly
  • Free WiFi
4.6 out of 5, Wonderful, (1000)
The price is NZ$593
for 1 room
includes taxes & fees
9 Apr - 10 Apr
W Hong Kong

About the area

Kowloon

With a stay at The Ritz-Carlton, Hong Kong, you'll be centrally located in Kowloon, a 4-minute walk from West Kowloon Cultural District and a 1-minute drive from Xiqu Centre. .This luxury hotel is 1.2 mi (1.9 km) from Victoria Harbour and 4.2 mi (6.8 km) from Happy Valley Race Course.

What's nearby

  • Hong Kong - Macau Ferry Terminal - 6 min drive - 6.1 km
  • Happy Valley Race Course - 7 min drive - 6.8 km
  • Soho - 7 min drive - 6.5 km
  • Lan Kwai Fong - 8 min drive - 7.0 km
  • Hong Kong Convention and Exhibition Centre - 8 min drive - 7.3 km

Getting around

  • Kowloon Station - 5 min walk
  • West Kowloon Station - 9 min walk
  • Hong Kong International Airport (HKG) - 26 min drive

Restaurants

  • ‪Pret A Manger - ‬18 min walk
  • ‪Fuel Espresso - ‬16 min walk
  • ‪Woobar - ‬18 min walk
  • ‪Joia Ristorante Italiano - ‬3 min drive
  • ‪Kitchen - ‬1 min walk

About this property

The Ritz-Carlton, Hong Kong

Luxury hotel with 4 restaurants connected to the convention center in Kowloon
The Ritz-Carlton, Hong Kong offers 312 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Accommodations offer separate sitting areas. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with cable channels. Guests can make use of the in-room refrigerators, espresso makers, and minibars. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Kowloon hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary newspapers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Ritz-Carlton Spa, Hong Kong has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 312 air-conditioned rooms featuring refrigerators and LCD televisions. Your bed comes with down comforters and premium bedding. Cable programming and iPod docking stations are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature rainfall showerheads and designer toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a nightclub, an indoor pool, and a sauna. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy Italian cuisine at Tosca di Angelo, one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at one of the 2 bars/lounges. Full breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour business center, limo/town car service, and express check-out. Planning an event in Kowloon? This hotel has 16146 square feet (1500 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Full breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM.
Tosca di Angelo - Overlooking the ocean, this fine-dining restaurant specializes in Italian cuisine and serves lunch and dinner. 1-star Michelin rating. Reservations are required.
Tin Lung Heen - Overlooking the ocean, this restaurant specializes in Chinese cuisine and serves lunch and dinner. 2-star Michelin rating. Reservations are required. Open daily.
Cafe 103 - This buffet restaurant specializes in international cuisine and serves lunch and dinner. Reservations are required. Open daily.
The Lounge and Bar - Overlooking the ocean, this restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.
24-hour room service is available.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, French, German, Italian, Japanese, Korean, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Valet parking on site (HKD 800 per day)

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; HKD 470.80 for adults and HKD 228.80 for children
  • 2 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • Couples/private dining

Restaurants on site

  • Cafe 103
  • The Lounge and Bar
  • Tin Lung Heen
  • Tosca di Angelo

Things to do

  • 24-hour gym
  • Designer stores
  • Evening entertainment
  • Full-service spa
  • Indoor pool
  • Nightclub
  • Sauna
  • Shopping centre
  • Steam room
  • Wine tasting room

Family friendly

  • Baby bath
  • Children's dinnerware
  • Children's games
  • DVD player
  • Free cot
  • In-room refrigerator
  • Indoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (16,146 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • On the waterfront
  • Rooftop terrace

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Front entrance ramp
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Low-height door lock
  • Low-height view port in door
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (107 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways (91 centimetre wide)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Children's robes
  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels
  • DVD player
  • IPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
This property requires full payment at check-in where payment for the stay will be made on site instead of at the time of booking.
This property does not provide disposable personal items, such as comb, loofah, shaver, nail file, and shoe mitt.

Renovations and closures

The property will be renovating from February 17 2025 to March 2 2025 (completion date subject to change). The following areas are affected:
  • Swimming pool

Guests will have access to the following alternate facilities during the renovation:

  • Outdoor pool
  • Indoor pool

During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for HKD 904.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately HKD 470.8 for adults and HKD 228.8 for children
  • Airport shuttle fee: HKD 1400 per vehicle (one-way, maximum occupancy 3)
  • Valet parking fee: HKD 800 per day
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: HKD 904.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: Alipay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property requires full payment at check-in where payment for the stay will be made on site instead of at the time of booking.
This property does not allow children 9 and younger to access the Club Lounge after 8 PM.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hong Kong Ritz Carlton
Ritz Carlton Hong Kong Hotel Kowloon
Ritz Carlton Hotel Hong Kong
Ritz Carlton Hong Kong Kowloon
Ritz Carlton Hong Kong Kowloo
The Ritz Carlton Hong Kong
The Ritz Carlton, Hong Kong
The Ritz-Carlton, Hong Kong Hotel
The Ritz-Carlton, Hong Kong Kowloon
The Ritz-Carlton, Hong Kong Hotel Kowloon

The Ritz-Carlton, Hong Kong Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 804 out of 1002 reviews
Rating 8 - Good. 142 out of 1002 reviews
Rating 6 - Okay. 36 out of 1002 reviews
Rating 4 - Poor. 13 out of 1002 reviews
Rating 2 - Terrible. 7 out of 1002 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

hind

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Rene

Stayed 3 nights in Nov 2024

10/10 Excellent

Xiaohong

Stayed 5 nights in Nov 2024

8/10 Good

Yumiko

Stayed 6 nights in Oct 2024

10/10 Excellent

Kendrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Oscar

Stayed 2 nights in Oct 2024

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best view, best bed!
Stunning hotel with fab views. It’s everything you would like from a luxury hotel.
Stayed 1 night in Nov 2024

10/10 Excellent

Kshitij

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the Grand Room with a stunning view of Victoria Harbor and the sea. The service was exceptional, and the two-night stay was worth every penny. The room featured luxurious bedding and top-of-the-line amenities, and we enjoyed complimentary turn-down and morning cleaning each day. The staff was attentive and courteous during check-in and check-out, and the property was immaculate and spacious. Overall, a memorable experience with unparalleled views and hospitality that made our stay truly special.
Stayed 2 nights in Oct 2024

10/10 Excellent

YuCheng

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hôtel , fantastic view ,great breakfast although the dimsum variety is limited , the bed is among the most comfortable I have had . The shower has no holding bar , so for a weaker old man like me is a bit risky . Rolls Royce service to airport is about $300 I was told , Peninsula is $100 per hour but with older model . I think it’s a good deal if you have 4 passengers . I’d try next time .
Stayed 1 night in Oct 2024

10/10 Excellent

Jad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay as always !!!! I highly recommend !!!
Stayed 3 nights in Oct 2024

4/10 Poor

Chung Wah

Stayed 4 nights in Sep 2024

10/10 Excellent

Yu-Hsin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favorite Hotel in Hong Kong
My favorite hotel in Hong Kong
Stayed 1 night in Jun 2024

10/10 Excellent

alec

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Paul

Stayed 2 nights in Sep 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Aleksandar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good hotel. Newer building compare with most of the hotels in central. Quiet and good service too. Will be back again.
Stayed 5 nights in Aug 2024

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and easy location if you need to catch the MTR and walk.
Stayed 2 nights in Aug 2024

10/10 Excellent

Yongyi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a very nice hotel. Excellent staff and services. Very close to the high speed train station.
Stayed 2 nights in Aug 2024

10/10 Excellent

Kai Kei

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top of the world hotel physically. Service is excellent. Room and furniture will soon need a refresh.
Stayed 1 night in Jul 2024

10/10 Excellent

Vinny

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Ok
Stayed 2 nights in Jul 2024

6/10 Okay

pui yin

Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Hotel with the best views!
This is an exceptional hotel with the best views of the city... you are literally above the clouds! Definitely recommend staying at the Club level if possible. Hotel staff was absolutely amazing! Especially Mark at the Club level, he was incredible! Also at the lounge, a big thank you to Chef Tommy who made special dishes for me due to allergies, and thanks to Mia, Franco and Spencer for always being so kind and attentive! Remi at Guest Services was a delight to see every day and even helped patch up a piece of luggage that the airline broke! Thank you to Chef Alicia who made a special cake for my mother's birthday and some allergy-friendly pastries for me as well! Chef Raul was wonderful as well as Mancy at Front Desk!
Stayed 3 nights in Mar 2024

10/10 Excellent

Kaman

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Spectacular view from our Harbour view room. Very spaced room. Friendly staff. Will definitely stay here again for the next visit.
Stayed 3 nights in Jun 2024

10/10 Excellent

Tinku mammen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reasturent and courtesy of all the staff are absolutely outstanding
Stayed 4 nights in May 2024