2/10 Terrible
Melissa
Travelled with family, Travelled with family and small children
3 Dec 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The reviews for this property saying it was amazing cannot be legitimate reviews. This hotel was in need of serious maintenance and upkeep. The hot water didn’t work in our shower or bathroom, the soaps were empty in the shower, the pool and hot tub were poorly maintained. The hot tub was stagnant, dirty and cold. The front desk ladies were friendly, but weren’t able to help with any questions we had. We were missing a remote in our room and when we asked about getting another remote we were told we had to wait until the next day. We needed to do some laundry and they didn’t have any quarters to buy and nowhere in a 3 mile radius had any either. We were given a grub hub coupon for $10 off, but we had to become grub hub members in order to use it. The bathroom door in our room wouldn’t shut, the furnace was extremely loud (like a lawn mower). The breakfast was one of the worst I have ever had in my travels. If I hadn’t already been charged for the room, we would have gotten a room elsewhere. This was an extreme disappointment for a Hilton hotel. I had read the reviews prior to booking and felt like it would be ok for a short stay, but the minute we walked past the lobby I had an instant feeling of regret. Do you and your family a favor and stay elsewhere.
Melissa
Stayed 2 nights in Nov 2024