10/10 Excellent
Krystal
22 Sept 2024
The gentleman who checked me in was very pleasant and professional. I was disappointed in having to walk 3 flights of stairs due to a non working elevator and the dead end parking lot without hotel entry access was a drag as well. The fact that you advertised as NO MONEY BACK I FEEL that you need to get rid of the MOLD THAT IS TRAPPED IN THE 1st floor!!! It smells awful and that place needs to be aired out properly and cleaned!!! I don’t care what you think!! You guys better check into that moldy smell before someone gets sick. I am actually HARRIS COUNTY LCENSED FSM and I am making you aware of a PUNGENT AND OVERWHELMING ODOR OF MOLD AND MILDEW which is not safe for human health. I thought it was dishonest to not disclose about the elevator and then force people to breathe in mold and mildew as they WALK 3 flights of stairs without a single railing to help. No lie the room was clean but all the other flaws drop your score.. if you fix up the place you don’t have toTAKE people’s money There is absolutely NO WAY THAT YOU CAN PASS THE ODOR ON FIRST FLOOR WITHOUT NOTICING!!
Krystal
Stayed 1 night in Sep 2024