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Sheraton Houston Brookhollow Hotel

3.5 star property

Photo gallery for Sheraton Houston Brookhollow Hotel

Outdoor pool, open 7:00 AM to 10:00 PM, pool loungers
Club Room, 1 King Bed | Living area
Meeting facility
Lobby
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Bar
  • Breakfast available
  • Pet-friendly
  • Pool

Explore the area

Map
3000 North Loop West Frwy, Houston, TX, 77092
  • Memorial Park
    ‪4 min drive‬
  • Toyota Center
    ‪13 min drive‬
  • George R. Brown Convention Center
    ‪14 min drive‬
  • Houston, TX (IAH-George Bush Intercontinental)
    ‪33 min drive‬

Room options

View all photos for Traditional Room, 1 Queen Bed, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 1 Queen Bed, Non Smoking

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Room, 1 Queen Bed

Traditional Room, 1 Queen Bed

Traditional Room, 1 Queen Bed

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Studio Suite, 1 Double Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Junior Studio Suite, 1 Double Bed

  • 34 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Studio Suite, 1 King Bed with Sofa bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Junior Studio Suite, 1 King Bed with Sofa bed

  • 34 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 2 Double Beds, Non Smoking

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Club Room, 1 King Bed

  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 1 King Bed, Non Smoking

  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 2 Double Beds, Non Smoking

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

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Exterior detail

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  • Free WiFi
  • Restaurant
4.0 out of 5, Very good, (1943)
The price is NZ$490
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includes taxes & fees
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About the area

Houston

With a stay at Sheraton Houston Brookhollow Hotel in Houston (Lazybrook/Timbergrove), you'll be within a 10-minute drive of Westheimer Rd and Memorial City Mall. .This hotel is 9.5 mi (15.2 km) from Daikin Park and 9.9 mi (16 km) from Toyota Center.

What's nearby

  • Memorial Park - 4 min drive - 4.8 km
  • Memorial City Mall - 10 min drive - 12.2 km
  • Daikin Park - 12 min drive - 15.3 km
  • Toyota Center - 13 min drive - 16.0 km
  • George R. Brown Convention Center - 14 min drive - 16.4 km

Getting around

  • Cavalcade Station - 8 min drive
  • Houston Station - 16 min drive
  • George Bush Intercontinental Airport (IAH) - 33 min drive

Restaurants

  • ‪Whataburger - ‬9 min walk
  • ‪Cheba Hut "Toasted" Subs - ‬11 min walk
  • ‪Magnol French Baking - ‬3 min drive
  • ‪Applebee's Grill + Bar - ‬7 min walk
  • ‪Demeris Barbecue - ‬9 min walk

About this property

Sheraton Houston Brookhollow Hotel

Suburban hotel with a 24-hour fitness center and a 24-hour business center
Sheraton Houston Brookhollow Hotel offers 382 air-conditioned accommodations with safes and complimentary bottled water. Pillowtop beds feature down comforters and premium bedding. 37-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Houston hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
Make yourself at home in one of the 382 air-conditioned rooms featuring LCD televisions. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Take advantage of recreational opportunities offered, including an outdoor pool, a hot tub, and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, gift shops/newsstands, and wedding services.
Grab a bite to eat at Ella's Table Restaurant, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Houston? This hotel has 15000 square feet (1394 square meters) of space consisting of conference space and 17 meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
Ella's Table Restaurant - This restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Ella's Table Bar - This bar specializes in American cuisine and serves dinner and light fare. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Languages

English, French, Korean, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 20 for adults and USD 12 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Ella's Table Bar
  • Ella's Table Restaurant

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • Free cot
  • Laundry facilities
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 15,000 square feet of conference space
  • 17 meeting rooms
  • 24-hour business centre
  • Computer station
  • Coworking space

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Area rugs in public areas
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Meal delivery service

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive smart lock details
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The property will be renovating from November 27 2024 to August 1 2025 (completion date subject to change). The following areas are affected:
  • Hallway
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 50.00 per accommodation, per stay (maximum USD 75 per stay)
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per stay
  • 0.500 percent destination fee will be charged

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 20.00 for adults and USD 12.00 for children
  • Pet fee: USD 50.00 per accommodation, per stay (maximum USD 75 per stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 10:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Brookhollow Houston
Brookhollow Sheraton
Houston Sheraton
Sheraton Brookhollow
Sheraton Brookhollow Hotel
Sheraton Brookhollow Hotel Houston
Sheraton Brookhollow Houston
Sheraton Houston
Sheraton Houston Brookhollow
Sheraton Houston Brookhollow Hotel
Sheraton Houston Brookhollow Motel

Sheraton Houston Brookhollow Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 520 out of 1029 reviews
Rating 8 - Good. 232 out of 1029 reviews
Rating 6 - Okay. 132 out of 1029 reviews
Rating 4 - Poor. 69 out of 1029 reviews
Rating 2 - Terrible. 76 out of 1029 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Liang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb staff! Older building and carpet but room was clean and comfortable. Had a nice vie of the city.
Stayed 1 night in Dec 2024

8/10 Good

Paul, orlando

Stayed 1 night in Dec 2024

4/10 Poor

Ana

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Amenities, property conditions & facilities
The hotel carpets smell like a dusty moldy place. My room's hot water knob for the sink did turn on, very stiff. The paint was peeling in the restroom, the tub was stained from a previous floor mat and had black spots from the pattern. The TV are so outdated, the pillows ate flat and the comforter and mattress were poor.
Stayed 1 night in Dec 2024

8/10 Good

Gabriela

Business traveller, Travelled with partner
Liked: Cleanliness
N/A
Stayed 1 night in Sep 2024

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
Clean great location
Stayed 1 night in Dec 2024

10/10 Excellent

Gabriel T

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I booked with this hotel extremely concerned after reading the reviews. The location was too perfect to pass up, the Sheraton Brookhollow is located .8 of a mile from my daughter's home. Check in was easy, and efficient...they made me feel welcomed, they even let me check in a couple hours early! They furnished my room with the roll in cot and sizable refrigerator. Although the room is a bit dated, as is the hotel (I think then 'S' in Sheraton is cracked) This hotel has 'great bones' and apparently excellent management. Every aspect of my stay was above average service! The only real caveat: the hot tub was cold. The pool was warm, but when I went down at 9pm to relax in the hot tub it was cold. Disappointing. Another room for improvement is the coffee break area. They set it up on this tiny table and there should be a container of milk and a container of cream. Put it on a bigger table. Refresh it often. A few times I came down at 8:15-8:30 and it was empty and the area was wrecked. Even after I let the front desk know about it, the lady just cleaned it up and put it away. On the weekends it's even worse, you have to go into the restaurant and make your coffee in there. Even in there, it's those BS creamer cups, and you have to crack open like 10 of those just to get your coffee mediocre. Please management, fix your coffee problem, because coffee is a big deal to practically every guest. There should also be an area describing the history of the hotel,

10/10 Excellent

IBRAHIM, Irving

Liked: Cleanliness
Stayed 1 night in Dec 2024

10/10 Excellent

Todd

Stayed 1 night in Dec 2024

8/10 Good

son

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Samantha

Stayed 1 night in Dec 2024

6/10 Okay

James

Liked: Staff & service
Disliked: Property conditions & facilities
Outdated
Stayed 1 night in Dec 2024

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

Sadiq

Disliked: Cleanliness, property conditions & facilities
old
Stayed 2 nights in Dec 2024

10/10 Excellent

Lucas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

6/10 Okay

Michael

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bed was very poor, toilet barely functioned, hotel room needed updating. Staff, location and restaurant were very good
Stayed 1 night in Dec 2024

6/10 Okay

Maria

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
In general great service by staff. There was however, a really bothersome smell of marihuana penetrating the room, and especially in the hallway of the 6th floor.
Stayed 1 night in Dec 2024

10/10 Excellent

Elizabeth, Katy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Carlos

Liked: Cleanliness
Stayed 1 night in Nov 2024

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for where I needed to be. The exterior is more on the older side and so was the room, majority of the electrical outlets were not securely attached to the wall, charger kept falling out. The bed was clean and comfortable though. The lobby seemed fairly renovated and new. There are a good amount of tables and cubicles to eat or do work in on in the common area! I requested a late check out and they graciously gave me an extended late check out. Thanks, greatly appreciate that! Staff at the time of my stay were very nice and accommodating. Fitness center was very well equipped with weights and machines. There is a restaurant and bar on site, upon checking in I got a voucher for up to $12 for Ella’s table ! Nice touch! I left behind my AirPods, I do preface that I now have it back with me, but it took a long process to get them, lots of back and forth phone calls, eventually had to get corporate involved and then that’s what got the ball rolling. I recommend this hotel only on location basis.
Stayed 1 night in Nov 2024

10/10 Excellent

Azapro

Stayed 2 nights in Nov 2024

2/10 Terrible

Christine

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk was very cheerful, room was clean and neat. Great stay for the price and location
Stayed 1 night in Dec 2024

6/10 Okay

Pashupati

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The property was not cleaned enough, mainly the restroom. And we heard the noise during night from other rooms and they slammed the door continuously half an hours and management didn’t bother to control the noise.
Stayed 1 night in Nov 2024

2/10 Terrible

Arvena

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024