This modern hotel, perhaps the tallest building in the city of Hue is poorly planned. With 35 floors it has only four elevators, and only one of them reaches the bar at the top making the waiting time to use it incredibly long. Being an hotel mainly attending international travelers, the communication in English with the staff was very difficult, with some exceptions such as the gentleman responsible for the swimming pool whose work and professional attitude was excellent.
Basic information was not provided upon checking in, such as the need to scan the room key to use the elevator (something typically not common in Vietnam) or the need to deposit a credit card in order to charge whatever was consumed into the room account.
The food at the restaurant was good, although the lights were so dim that made almost impossible to see what was on the plate and properly handle the food (separating the skin from the salmon, for example). In the menu, they offered Spanish ham croquetas but what they delivered had nothing to do with the bechamel based delicacy, it was just a ball of breaded smashed potatoes without Spanish ham on them. It was no use to discuss it because such a discussion would had been impossible. Finally, the music at the Bar on the last floor was too loud. Together, the quality of the service provided was not that of a five star hotel.