First off, if you have more than a backpack, take a cab to this hotel. I had a large suitcase and a small bag, by the time I got to the room I had to shower and straighten by back. The public bus has a stop down near the town center, its about a 5 min walk, since the area is hilly it was really tough to walk with luggage.
The check-in was nice, the guy spoke English and provided all the info of Ibiza we requested. If your staying more than a night here, they only bill you for a night in advance so you have to pay for the remainder of your stay at check-in.
The staff rotates quite often and some of them didn't speak English, so had to pull out Google translator to help.
Try to get a room facing the entrance the view was amazing. The hotel is near the town square and the port. I wish I would have rented a car, since it really helps getting around town, parking near the hotel also was an option per the guy at the front desk.
The one big downside of this place is that there was no Elevator.
Overall a nice place away from the crowds near the beach!.