We reserved in advance for a stay, after a concert at Ruoff. There's was an armed security guard standing by the office outside, which tells me they're used to issues. The office wasn't air conditioned, and check-in was behind glass. Another sign they have issues. We were put on the third floor. The elevator seemed really sketchy. It made a lot of noises, and we kept our fingers crossed that we'd get to the destination. There were two bars of soap, towels that felt hard, and no shampoo or conditioner. The bed was uncomfortable, there were no USB plugs anywhere in the room, the fridge wasn't clean, and it sounded like people were trying the wrong keys to get in our room all night. The barking dog down the hall woke me up pretty early, so their walls were pretty thin.