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Villas HM Palapas del Mar

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Villas HM Palapas del Mar

2 outdoor pools, pool umbrellas, pool loungers
On the beach, white sand, sun-loungers, beach umbrellas
Lobby
Junior Suite with private pool: 2 queen beds
Poolside bar

Reviews

8.8 out of 10

Excellent

Popular amenities

  • All-inclusive
    All-inclusive
  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Pool
    Pool
  • Breakfast included
    Breakfast included
  • Laundry
    Laundry

Explore the area

Map
Avenida Plutarco Elias S/N, Isla Holbox, QROO, 77310
  • Holbox Beach
    2 min walk
  • Holbox Church
    12 min walk
  • Whale Shark Pier
    12 min walk

Room options

View all photos for Junior Suite Superior sea front: 1 king bed or 2 queen beds

In-room safe, desk, free cots/infant beds, bed sheets

Junior Suite Superior sea front: 1 king bed or 2 queen beds

  • 42 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Junior Suite (Single)

In-room safe, desk, free cots/infant beds, bed sheets

Junior Suite (Single)

  • 32 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room

Standard Room

Standard Room

  • 32 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

In-room safe, desk, free cots/infant beds, bed sheets

Junior Suite

  • 32 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Junior Suite Superior: 2 queen beds o 1 king bed

Junior Suite Superior: 2 queen beds o 1 king bed

Junior Suite Superior: 2 queen beds o 1 king bed

  • 42 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Junior Suite with private pool: 2 queen beds

Junior Suite with private pool: 2 queen beds

Junior Suite with private pool: 2 queen beds

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite sea front and private pool: 2 queen beds

Junior Suite sea front and private pool: 2 queen beds

Junior Suite sea front and private pool: 2 queen beds

  • 32 sq m
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

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The price is NZ$265
for 1 night
includes taxes & fees
5 Dec - 6 Dec
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About the area

Isla Holbox

When you stay at Villas HM Palapas del Mar in Isla Holbox, you'll be on the beach, just steps from Holbox Beach and 12 minutes by foot from Holbox Church. .This beach hotel is 0.6 mi (1 km) from Whale Shark Pier and 0.6 mi (1 km) from Holbox Letters.

What's nearby

  • Holbox Beach - 2 min walk - 0.2 km
  • Holbox Letters - 12 min walk - 1.1 km
  • Main Square - 12 min walk - 1.1 km
  • Holbox Ferry - 15 min walk - 1.3 km
  • Punta Coco - 7 min drive - 3.4 km

Restaurants

  • ‪El Ñañas - ‬7 min walk
  • ‪Capitancapitan - ‬11 min walk
  • ‪Mandarina - ‬10 min walk
  • ‪Roots - ‬10 min walk
  • ‪Mojito - ‬6 min walk

About this property

Villas HM Palapas del Mar

Stylish hotel on the shore with 2 outdoor swimming pools
Villas HM Palapas del Mar offers 52 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies or patios. Satellite television is provided.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

2 outdoor swimming pools are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 52 air-conditioned rooms featuring refrigerators. Rooms have private balconies or patios. Satellite television is provided for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers.
Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities, which include bicycles to rent. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

You can enjoy a meal at Restaurante Bufé serving the guests of Villas HM Palapas del Mar, or stop in at the snack bar/deli. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary self-serve breakfast is served daily from 7:00 AM to 10:30 AM.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is available for a surcharge.
A complimentary self-serve breakfast is served each morning between 7:00 AM and 10:30 AM.
Restaurante Bufé - Onsite buffet restaurant.

All-inclusive details

All-inclusive room rates at Villas HM Palapas del Mar are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and select beverages included

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • Return airport shuttle (surcharge)

Food and drink

  • Free self-service breakfast available daily 7:00 AM–10:30 AM
  • 1 restaurant
  • 2 bars/lounges and 1 poolside bar

Restaurants on site

  • Restaurante Bufé

Things to do

  • 2 outdoor pools
  • Bike rentals
  • Fishing

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Free cots/infant beds
  • Laundry facilities
  • Fridge
  • Snack bar/deli

Conveniences

  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • This property does not have any lifts

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Free cots/infant beds

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • Satellite channels
  • TV

Food and drink

  • Fridge

More

  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 4 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31

Property is also known as

Villas HM Palapas Mar Hotel Isla Holbox
Villas HM Palapas Mar Hotel
Villas HM Palapas Mar Isla Holbox
Villas HM Palapas Mar
Hm Palapas Del Mar Isla Holbox
Villas HM Palapas del Mar Hotel
Villas HM Palapas del Mar Isla Holbox
Villas HM Palapas del Mar Hotel Isla Holbox

Villas HM Palapas del Mar Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 575 out of 979 reviews" "
Rating 8 - Good. 257 out of 979 reviews" "
Rating 6 - Okay. 85 out of 979 reviews" "
Rating 4 - Poor. 29 out of 979 reviews" "
Rating 2 - Terrible. 33 out of 979 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Jay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the seaview room with pool. All the bottoms ones had a pool. The view wasn't seaview, but it was the front of the property closest to ocean. This room was the most private which was nice for us since we didn't have kids. It was good for the days that we worked remotely as we had the nice relaxing view.
Stayed 4 nights in Aug 2024

2/10 Terrible

Jaime

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Requested a Ocean Front, But the room had no ocean view, WIFI never worked in the room, AC put inside a closet with doors, so half of the AC stays inside the closet. Service 0, Got no solution on my claims. Depressing place, For the price we paid, I think there are better options at a better price. The upper pool they had to remove a glass cause of the hurricane but they only put a precaution tape. Very unsafe. Depressing
Stayed 4 nights in Jul 2024

6/10 Okay

jonathan

Travelled with family
Liked: Amenities
The place isn’t bad, but it is not great. Room and showers need work. The mosquitoes could make it through the crack in the door and would get bit at night. Just our room don’t know about others. Just enough water pressure to come out of the shower head. Other than that food was good and the pools were nice.
Stayed 4 nights in Jul 2024

2/10 Terrible

Elda

Travelled with family
Disliked: Staff & service
Avoid
The lobby staff was horrible. They nickel and dime you. No one knew the towel deposit. We got different amounts from two different employees. They also wanted to verify how I got my hotel stay price.
Stayed 2 nights in Jul 2024

4/10 Poor

Martha, Camarillo

Travelled with family
Disliked: Property conditions & facilities
Checking in was not good the property is not accessible for handicapped people
Stayed 2 nights in Jul 2024

2/10 Terrible

Daniel

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Horrible lobby service! The hotel nickel and dimes you!
Stayed 2 nights in Jul 2024

10/10 Excellent

Karla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Dustin Joseph Keith

Liked: Cleanliness
Stayed 5 nights in May 2024

6/10 Okay

Araceli

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jun 2024

10/10 Excellent

Aide

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing , weather was not great, but the staff was super helpful and accommodating to all the guest. We did do all inclusive and wheh we arrived we come to find out it is limited and there is a premium all inclusive which was not offered when we booked. Bit other then that the options of food and drinks was good.
Stayed 5 nights in Jun 2024

10/10 Excellent

Kelli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Great staff. Beautiful beach.
Stayed 1 night in Jun 2024

10/10 Excellent

Aide

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice, food and drinks good, due to weather location was flooded but staff was great
Stayed 5 nights in Jun 2024

10/10 Excellent

Ernesto Garza

Stayed 5 nights in Jun 2024

10/10 Excellent

Kelli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Quiet & private. Great staff. Beautiful beach
Stayed 1 night in Jun 2024

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice and the staff was caring and attentive throughout. It’s not brand new and sort of impossible to keep perfectly clean given the weather and roads. They did a very good job of making it comfortable and welcoming.
Stayed 3 nights in Jun 2024

10/10 Excellent

rosa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Morning crew amazing. PM crew slow and not attentive to service.
Stayed 2 nights in Jun 2024

10/10 Excellent

Iliberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2024

10/10 Excellent

Dipti

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Boutique property. Real feel for Mexico with art decor. Beach clean, service on beach good, beds available. Walkable to town centre. It would be good if management with rest of hotels nearby cleared seaweed away. Starts to smell when dumped together
Stayed 3 nights in Apr 2024

10/10 Excellent

Odessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 4th time on Isla Holbox and so far the best hotel for the money in my opinion. The location is on the nicest part of the nicest beach in Holbox and has great beach front covered beach beds with attentive service and great drinks.The staff go above and beyond being helpful, friendly and attentive. Usually hotels have a normal mix of happy and disgruntled employees but not here! Everyone was a gem! The level of attention you receive is unusual for what I consider a mid-range price point hotel. Special shout out to: Don Chepe/Jose (the bartender) who makes really good cocktails (and I am very picky!!), Silvestre, Azucena, Jesus and really all of the people who work in the dining room as servers. We rarely choose an all inclusive option but ended up switching to it for the last part of our stay. Food in Isla Holbox has gotten quite pricey and we felt we have adequately explored the local food scene in Holbox over the years. The price point and food quality for the all-inclusive option simply couldn't be beat and we were happy we made the switch. We knew that it was going to be brutally hot in Holbox this time of year so the plunge pool was a welcome addition for late nights when the big pools are closed and we still wanted to swim. We were really pleasantly surprised by this resort and would definitely stay here again!
Stayed 3 nights in Jun 2024

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HM Palapas Del Mar
Great spot to relax and unwind with family or friends. Staff is friendly. We had the all inclusive option and the food was way better than expected. I Will definitely try to go back. Exactly what I wanted.
Stayed 7 nights in Jun 2024

6/10 Okay

Emmanuel

Travelled with group
Disliked: Amenities, property conditions & facilities
Overall, the property was decent. The access to the beach was easy and just a few short steps away. Along with the breakfast buffet, which had a touch of Mexican-style cooking, it made breakfast an event to look forward to. We did not end up purchasing the all-inclusive package as we found enjoyable and variety of restaurants in the nearby small town. However, there were a few concerns that deemed this hotel a 3-stars and not a 5-star establishment. First, visiting in June (low season) meant high humidity with average temperatures of 90 degrees plus. We arrived in our room with the AC turned off, causing considerable sweat as we unloaded our luggage. Second, more than half of the AC was blocked off by two pointless doors, preventing the room from cooling properly. We reported it to the front desk, but they only sent a technician with no follow-up. After a few hours, we returned to the front desk, this time with pictures showing the pointless doors and our dissatisfaction. Initially, we were met with pushback and excuses that the doors were part of the design and could not be removed. Only after further persistence and threatening to write negative reviews did they agree to try removing the doors, which they eventually did in a timely manner. After the doors were removed, the room cooled down tremendously. Overall, the hotel received 3 stars and lost a returning customer not because of the amenities' shortcomings but because of the staff's initial pushback.
Stayed 3 nights in Jun 2024

10/10 Excellent

Yordanka, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in May 2024

8/10 Good

Jacklyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay, only problem AC didn’t work properly.
Stayed 3 nights in Jun 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very low key and beautiful scenery. Jesus took care of us veru well. Would recommend 10 out of 10
Stayed 5 nights in May 2024

8/10 Good

ivan, Miami

Liked: Cleanliness, property conditions & facilities
Problem to aceptar dollar.
Stayed 2 nights in May 2024