I was very disappointed with the service provided by the female staff member at check-in. There was no sense of being welcomed. Although I was clearly waiting to check in, even after she finished her conversation with another guest, she didn’t acknowledge me or ask if I was waiting. Normally, a staff member would say something like, “Are you here to check in?” but unfortunately, there was nothing. When I said, “I’m here to check in,” her only response was “Yup.” I found this to be quite rude and unprofessional.
Additionally, the suite felt much smaller than it appeared in the photos. The refrigerator did not have a freezer compartment, which made it inconvenient as we were unable to store frozen items like ice cream. The breakfast was also disappointing, with very few options. The parking area was quite tight as well.
On a positive note, the room was very clean, and the sofa bed was from West Elm, which made it quite comfortable.