Booked one big family room but instead had to stay in 2 rooms and not next door either. My children had to stay in a separate room on the floor beneath, filthy towels, no towel rail, bath mat and no hand towel. Description says toiletries provided but only bars of soap provided, there was a safe but it wasn't fixed, one of the hosts was rude, was told water would be sent to my room but this never happened and when i went downstairs to get some, the person at reception had changed and made us pay for water. Also no lift so had to walk up many flights of stairs, they did help take the luggage up the stairs but in the way down had to do this myself and the light at the top fight of stairs wasn't working so a bit dodgy going up or down the stairs which were spiralled.