My son and I booked a family room, but on arrival a, padam advised given we were a two would we accept an upgrade to a twin. Our family room would certainly have been a bigger room, a double and a double sofa, but he persuaded me with details of coffee machine, mini bar and a view room. To be honest I wasn’t certain whose benefit this was for, as the twin was smaller and had a back of hotel office/half Tower of London view. Nevertheless, the room itself was fine but I can’t help feeling short changed as not sure family room would have been absent of the same aspects.