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Well appointed property

We were warmly greeted with a refreshing sherbet and welcomed into this majestic palace hotel. The hotel revealed the beauty of a different era, but had all the modern amenities. Then, when my mom unexpectedly fell ill, the staff went above and beyond to come to my mom’s aid including: bringing coconut water, kichdi, toast; having a doctor examine her in her room and even picking up medicines from the pharmacy. Thankfully, she fully recovered in a day. We also were impressed with the level of pride and flexibility with the restaurant waiters and chefs. We ordered a mild version of Lal Maas, which seems very contradictory to the whole point of the recipe, but I was being cautious given my considerable weak tolerance level for spiciness. They delivered…it was very good. So, a special thanks to Sachin, Shakti, Laxman and all the waiters, security, bellman that made our stay very comfortable.

We had celebrated our parent anniversary, the arrangement was fantastic. Staff was super friendly especially Dev, with different able senior citizens they had taken well care.

Staff was so welcoming and amazing property had amazing time

Totally amazing! We totally loved RAAS. The view was incredible and food delicious.

Excellent staff with great kindness from beginning to the end ! At reception Rajni was so professional and helped us plan our days and guided us through out. We could not see a single mood swings ! Wow 👌 Chef “Santos” prepared our dinner with excellent taste! He was very particular to ask if we wanted something else or we would like to have our half board differently prepared. He was genuinely open minded to satisfy us ! Sushma from Darjeeling working as waitress was just a wow ! She was sooo professional and at the same time very private with without crossing her profession! This girl will go very far in her career! The waiter (do not remember his name unfortunately but he was from Varanasi was sooo helpful and nice to us. His boy like cuteness made us fall for this guy. He totally went out of his way to help us out ! The only thing we were disappointed with was the water system was very poor and needs huge maintenance. We complained every day and they fixed it temporary but after a couple of hours same problems. Another we were not satisfied with is the poor WiFi why I couldn’t work as planned. Even the staff had issues with poor WiFi that much so they hardly were able to charge our credit cards without trying over and over again.