Called because we knew we were going to be super late checking in, the woman who answered says ‘someone will be here to check you in’ doesn’t ask for a name or anything, show up late as we said we would, she told I can’t check in cause she’s auditing the system right now and she doesn’t know how long it’ll take, she tells me ‘I should have called’, I told her I did and proceed to wait 30 minutes for the system to reboot and finally get checked in, get my room key go up, and to my surprise someone is already sleeping in the bed of my room…not impressed one bit.