Arrived to find sign on office saying that check-in was at The Best Western up the road, and breakfast was also there, and extra towels? Well you had to go to Best Western for them too. Perhaps we should have stayed there instead? The other kicker was that the great price advertised on Hotels.com was for one person occupancy! I was charged 3x the extra occupancy rate for the other 3 members of my family despite this being a two bed roomed ‘family room’! It wasn’t a good deal at all after that, particularly with the inconvenience of having to go to the Best Western for everything! The phone in the room didn’t work, the people upstairs sounded like a herd of elephants when they walked, the air conditioning units were old and noisy, the blinds in the back bedroom were broken and the curtains could not be closed because of the air conditioner. Between the noise and light, it was impossible to get a good night’s sleep!