the lady at the reception, she was very kind, warm heart and easy going. I got off the night train, which was taken 15 hours because of delay, early morning in the Karlsruhe with heavy rain. so it was too early to check in, but this hotel just let me in right away. so i could alive at the clean room and bathroom after the hot shower and good sleep. and Also I had to take the night train again after the check out, this hotel let me late check out it was just from kindness. my stay in Karlsruhe was very happy all the time, and this hotel saved me. thank you very much for your great hospitality!