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American Inn & Suites Waterford

3.0 star property

Photo gallery for American Inn & Suites Waterford

Lobby
Standard 1 King Non Smoking
Reception
Lobby sitting area
Banquet hall

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Housekeeping
  • Pet-friendly
  • Laundry
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
7076 Highland Rd, Waterford, MI, 48327
  • Alpine Valley Ski Area
    ‪8 min drive‬
  • Great Lakes Crossing Outlets
    ‪16 min drive‬
  • Pine Knob Music Theatre
    ‪19 min drive‬
  • Detroit, MI (DTW-Detroit Metropolitan Wayne County)
    ‪47 min drive‬

Room options

View all photos for Standard King Non Smoking Accessible

Desk, laptop workspace, iron/ironing board, free WiFi

Standard King Non Smoking Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Standard 2 Queen Beds Non Smoking Accessible

Desk, laptop workspace, iron/ironing board, free WiFi

Standard 2 Queen Beds Non Smoking Accessible

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard 1 King Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard 1 King Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard 2 Queen Beds Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard 2 Queen Beds Non Smoking

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Standard Room, 1 King Bed, Jetted Tub

Holiday Inn Express Hotel & Suites Waterford by IHG

  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
4.4 out of 5, Excellent, (894)
The price is NZ$220
for 1 room
includes taxes & fees
16 Apr - 17 Apr
Holiday Inn Express Hotel & Suites Waterford by IHG

About the area

Waterford

Located in Waterford, American Inn & Suites Waterford is in the business district, within a 5-minute drive of Huron River and Pontiac Lake State Recreation Area. .This inn is 9.7 mi (15.6 km) from Great Lakes Crossing Outlets and 2 mi (3.2 km) from Pontiac Lake Dog Park.
View more Inns in WaterfordOpens in a new window

What's nearby

  • Huron River - 2 min drive - 2.2 km
  • Pontiac Lake State Recreation Area - 3 min drive - 3.3 km
  • Alpine Valley Ski Area - 8 min drive - 8.3 km
  • Great Lakes Crossing Outlets - 16 min drive - 15.6 km
  • Pine Knob Music Theatre - 19 min drive - 16.4 km

Getting around

  • Pontiac Station - 12 min drive
  • Pontiac, MI (PTK-Oakland County Intl.) - 1 min drive

Restaurants

  • ‪McDonald's - ‬2 min drive
  • ‪Jimmy John's - ‬3 min drive
  • ‪Leo's Coney Island - ‬3 min drive
  • ‪Jimmy John's - ‬3 min drive
  • ‪Applebee's Grill + Bar - ‬3 min drive

About this property

American Inn & Suites Waterford

Inn in Waterford with a sauna and a 24-hour business center
American Inn & Suites Waterford offers 111 accommodations with coffee/tea makers and hair dryers. LCD televisions come with cable channels. Bathrooms include bathtubs or showers with jetted bathtubs and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna.
Stay in one of 111 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have jetted bathtubs and complimentary toiletries. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Be sure to enjoy recreational amenities, including an outdoor pool, an indoor pool, and a sauna. Additional amenities at this inn include complimentary wireless internet access, gift shops/newsstands, and a ballroom.
Grab a bite from the snack bar/deli serving guests of American Inn & Suites Waterford.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Snack bar/deli

Things to do

  • Indoor pool
  • Outdoor pool
  • Sauna

Family friendly

  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Grab bar near toilet (86 centimetre high)
  • Lift (97 centimetre wide door)
  • Raised toilet seat (53 centimetre high)
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 4:30 AM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30 per pet, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night
Cribs (infant beds) are available for USD 10.0 per night

Payment types

Important information

Optional extras

  • Pet fee: USD 30 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Comfort Inn Hotel Waterford
Comfort Inn Waterford
Waterford Comfort Inn
Comfort Inn Waterford Hotel Waterford
Quality Inn Waterford
Quality Waterford
Quality Inn Suites
American & Suites Waterford
American Inn Suites Waterford
American Inn & Suites Waterford Inn
American Inn & Suites Waterford Waterford
American Inn & Suites Waterford Inn Waterford

American Inn & Suites Waterford Reviews

Reviews

6.0
Rating 10 - Excellent. 185 out of 997 reviews
Rating 8 - Good. 234 out of 997 reviews
Rating 6 - Okay. 179 out of 997 reviews
Rating 4 - Poor. 166 out of 997 reviews
Rating 2 - Terrible. 233 out of 997 reviews

6.0/10

Cleanliness

7.2/10

Staff & service

4.8/10

Amenities

5.6/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

4/10 Poor

Martin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was great..price was cheap..but you get what you pay for.
Stayed 1 night in Dec 2024

8/10 Good

Krissa

Liked: Staff & service
Disliked: Property conditions & facilities
Needs to be updated but the staff is super helpf

6/10 Okay

Krissa

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Had to switch rooms almost 3 times. But we settled with 2 beds. Tvs dont work and many of the hot tubs are broke also
Stayed 1 night in Dec 2024

2/10 Terrible

Theresa

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was the worst property. I've seen in my whole life, including in my sketchy. 20s, when we would all go to Motel 6. It appears that people are living in this hotel. Blood on walls bathrooms, absolutely disgusting. Nothing has been cleaned or cared for stains and damages on all walls. Throughout the hotel and the pool smells absolutely disgusting would not recommend this property at all except for demolition.
Stayed 1 night in Dec 2024

2/10 Terrible

Don

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First the photos from your website must be 20 years old the hotel didn't look anything like the website.. The entire hotel from the parking lot to the room was a disaster.Paint falling of the wall, worn out carpet on the stairs..Paint missing on wall and the elevators passenger limits and safty sign was held up by blue painters tape. The shower and tub in the room were disgusting..The frame and specet were covered in black mold.... My wife and I spit a hour in the room went and did what we had planned and came back and left because the people hanging out in the parking lot and lobby was the last straw...
Stayed 1 night in Dec 2024

2/10 Terrible

nathan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely disgusting. There were cob webs on the ceilings, black mold on the caulk in the tub, the tub had stains all over it, the tub jets didn't work, there was open wires on the ceiling, the room and hallway smelled like cigarette smoke, the floors in the room looked like they haven't been vacuumed in ages and last the tv didn't work and i have pictures of all of that.
Stayed 1 night in Dec 2024

6/10 Okay

Carol

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bed was comfortable. dusting was limited, staircase was dirty, size of bathroom was good. towels were too small and flimsey
Stayed 2 nights in Dec 2024

4/10 Poor

Walter

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t judge a property from the outside … this place is worse on the inside. Once you enter the elevator, walk the hallways to your room … it is so dirty and obviously no one cleans the floors in this place. The rooms were outdated as well.
Stayed 1 night in Dec 2024

2/10 Terrible

George

Disliked: Cleanliness, staff & service, room comfort
The nightmare
the pool was out of order, no tv remote, the room smells like smoke, the microwave didn't work the bathroom light would go out had to switch the braker to get it to work. the clock was broken. no phone to call the front desk and when i used my phone they hung up on me. Never would i stay there even if it was free!!
Stayed 2 nights in Dec 2024

8/10 Good

Tyler

Stayed 1 night in Nov 2024

10/10 Excellent

Elizabeth

Stayed 2 nights in Aug 2024

4/10 Poor

Jennifer

Disliked: Cleanliness
Stayed 1 night in Dec 2024

2/10 Terrible

Devin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Negative 300 stars.
I have been traveling my whole life. This is number 1, the worst homeless living community i have ever seen. Kids roaming the halls unsupervised. You will smell like urine, smoke and dumpster upon leaving. We decided not to stay after seeing the room, the janitor was running the front desk so i had to come back the next day to request a refund from the manager. Upon arriving was told there is only a 75% refund policy. I didnt feel this was acceptable, i asked to speak to his manager because i want a 100% refund. He told me his manager does not have a phone number. He called the police to try to intimidate me to leave. When the police arrived they reassured me i was not doing anything wrong and thay this is not a place to stay with family. Don't let the cesspool fool you. Hotels.com should be ashamed to promote such a disgusting establishment.
Stayed 1 night in Dec 2024

4/10 Poor

MARY

Travelled with family, Travelled with partner
Disliked: Amenities, property conditions & facilities
Walked into a lobby reeking of marijuana. Stairs appeared not to have been vacuumed in a long time. A bunch of unsupervised kids in the computer room. Elevator in poor repair. Lights not working in entrance to room. Not worth half the price we paid. Used to be great as a quality inn. Not anymore
Stayed 2 nights in Dec 2024

2/10 Terrible

Veronica

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I recently stayed at American Inn & Suites Waterford, and it was a truly terrible experience. I booked through Expedia, where the photos looked decent, but they are blatant false advertising. If I had read even a single Google review beforehand, I would have saved myself the trouble and expense. The entire property is in serious disrepair and feels extremely unsafe. The front door requires no key for entry at any hour, meaning anyone can walk in at any time. My room’s door locks were barely functional, and the front desk was often unattended. The elevator felt dangerous, and I noticed electrical panels patched together with duct tape. There’s no breakfast offered despite a designated area in the lobby, and the Wi-Fi is unsecured. My room was shockingly dirty—only one of two lamps worked, and the TV had just local channels and home shopping. The bed frame was falling apart, and the bed skirts were stained and clearly unwashed. Cobwebs covered the room, the "jacuzzi tub" was unusable due to mold, and the sink wouldn’t drain. The poorly sealed window let in freezing air, and the heater was so loud and inconsistent it made sleeping impossible. The entire hotel reeked of cigarettes, marijuana, and cooking odors. People were lingering in the halls at all hours, and I suspected some guests were there for prostitution. Garbage, including a bag with a dirty diaper, was left in the hallway. To make matters worse, I came home with three bug bug bites.
Stayed 1 night in Dec 2024

8/10 Good

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Brian

Liked: Staff & service
Great value for the price. While the property could use a makeover. The room was clean, including the bathroom. Bed was comfortable, sheets were nice and bathroom towels were fine. I recommend it for an inexpensive place to sleep.
Stayed 2 nights in Nov 2024

4/10 Poor

Mary

Stayed 1 night in Nov 2024

6/10 Okay

Vanessa

Travelled with family and small children
Convenient area
Stayed 5 nights in Nov 2024

2/10 Terrible

Antonio

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The place reeked of marijuana and cigarettes. There was no Smoke Detector in the room, just a hole in the ceiling with wires sticking out (I have pictures). The bathroom was disgusting with stains and spackle patches that weren't even sanded down. The bathroom ceiling had MOLD on the tiles. There were exposed screws from something that USED to hand on the wall but wasn't there. The stairwells were LITTERED with trash, and all kinds of debris, some of it unidentifyable. I booked 3 nights and didn't stay for even 1, it felt so unsafe. I could smell people smoking in the hotel and not having a smoke alarm just sealed it for me, and I left.
Stayed 3 nights in Nov 2024

2/10 Terrible

Phillip

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees smell like marijuana, it may be accepted in michigan but we are from florida and was visiting not acceptable in a professional setting. Rooms were run down, people live there, guy was passed out on the couch in the lobby, it was bad, we slept in the car after staying there
Stayed 1 night in Nov 2024

6/10 Okay

Bria

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
we did enjoy our stay however there was plenty of cops entering during our stay, and we were woken up at 4am by the cops knocking on our neighbors door, I hope the person was safe of course but other than that it was a comfortable and affordable stay!
Stayed 1 night in Nov 2024

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed here before and that’s why we came back always great staff. Rebecca is always great to talk with and helpful. For the area this is my favorite for stay
Stayed 2 nights in Nov 2024

2/10 Terrible

Phillip

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees reek of marijuana, the property is literally on its last leg, everything is worn down and tore up. People live here, they have their doors wide open kods yelling and running around, people passed out on the couch in the lobby. I asked to be moved away from people who had kids screaming and door wide open they said there was no rooms yet the parking lot is empty because no one is staying at this dump. Avoid this place at all cost, it needs to be shut down by the state. I was a former Chief Engineer at a hotel and there is so many violations here i dont know how they are passing inspections. I am so mad i wasted my mo ey here
Stayed 1 night in Nov 2024

10/10 Excellent

prince

Stayed 1 night in Nov 2024