4/10 Poor
Michelle
12 Sept 2024
Liked: Cleanliness, staff & service, room comfort
Disappointment. Misleading advertising
We chose this hotel for a visit for our 30th wedding anniversary. The pictures of the frontage of the hotel in all links we loojedcat looked stunning with beautiful grounds. Arrived early so registered car details. 7.00 a day parking or free for blue badge holders.
Came back and checked in and we were in 200 block. We were given directions to the rear of the hotel. We then found we were in a completely sererate block to the hotel in what can only be described as butlins holiday chalet style block and rooms. We had to walk across the garden to get to the main hotel as it wasnt even a part of if.
The key wouldnt work to open the blocks main door, so a trip back across the green to get it sorted.
The room was no better than a premier inn basic room, yet we paid 200.00 for this room for one night. That didnt even include breakfast.
The room was quite dated and overlooked the rear carpark.
At no point anywhere during the booking process or in the literature did it state there is a seperate room block. You are fully under the impression that you would be staying in the majestic looking main hotel.
So if youre considering a stay here id check with hotel before booking as we were SO disappointed. In fact my husband was furious. Staff were excellent but just said oh sorry when we mentioned it. Its false advertising and there booking information needs a serious update.
Michelle
Stayed 1 night in Sep 2024