6/10 Okay
Ashish M.
21 Dec 2024
Disliked: Cleanliness
A lot Left To Be Desired
I understand that rental places have issues, as renters don't take care of the property. Therefore, finding issues is common. However, how a company responds when an issue is reported, really tells the true story. Here are the issues we faced: 1) There were 5 of us, but only 2 towels in total. I complained about this to customer service and they said someone would reach out, but nobody ever did. This is a big deal, as I had to go and buy towels myself, as you need towels for the pool and beach. 2) All 3 mattresses were absolute garbage. They were of the absolute cheapest quality someone can find. 3). The water was getting backed up in the bathroom sink. 4) The shower head was extremely calcified, so almost no water came out. 5) The property description mentions that there is a washer and dryer. That is technically true, but they fail to mention that it is not in the unit and is available on the ground floor and requires you to pay to use them. You have to put at least 10 bucks to use them, as the machines use a special app and not cash/credit.
Ashish M.
Stayed 2 nights in Dec 2024