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Management was very poor

Great buffet spread. Very friendly and helpful staff. Rooms are spacious and clean. All modern amenities are provided. Really enjoyed our stay.

It was awesome stay ,family rooms was specious and comfy

The hotel is really good and food is excellent. The staff is cooperative . One note be very specific regarding room cleaning , you want or not. As I informed the team at reception no room cleaning required but still when we came back from imagica , room was cleaned. Imagicaa is walking distance and hotel is amazing. Fun part cartoon imagicaa performances at the restaurant keep up the feel of the place.

Amongst the trees - a 5 star experience

Our welcome at the reception was ice-cold no one smiled, slow check-in, we reached exactly on time but rooms weren't ready. When the 2 rooms were allotted (we were 4 family members with a toddler) it was on different floors which was very inconvenient. However, one of the senior receptionist proved to be helpful throughout with driver and some fake police issues. Rooms were sufficiently large and comfortable but linen were not exactly clean. The property condition is poorly maintained especially on the floors and pantry areas are dirty, there were cockroaches in the bathroom, exhaust fan was not working, drinking water in their jugs taste bad so we bought bottled water (had to constantly call reception), no hot water jug inside the rooms. I really liked the food there though their evening tea could be better, morning coffee was terribly pale. I had ordered morning tea in the room but they did not deliver stating its included in the breakfast which is part of our package. But when I went down to their dining area, there was no tea only pale light coffee. Lift was malfunctioning sometimes and mostly busy so I had to climb 2-3 floors up using stairs which was pain. I would probably avoid this property next time considering the price vs service standards.