4/10 Poor
Amanda
Business traveller
28 Oct 2024
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The is not rated properly so we expected more. This is not a 4 star hotel. It is a 2/3 star hotel. We expected more and were disappointed. The location was great, right in Zagreb. It is dated, worn out, mismatched, and is having an identity crisis. It smells bad. The carpet in the room was FILTHY, stained, dirty. The headboard was fake leather and literally worn out where heads would be. It was disgusting. The sheets were clean but bed was not comfortable. The room was hot and we could not adjust the temperature. Thankfully the windows opened but it was so loud outside with noise from the plaza that we had to close them. There were no luggage racks or places to store luggage, which I didn't even want to put on the floor. The bathroom was clean. Staff was mixed. but mostly very friendly and helpful. The breakfast was large with decent options. The hotel did not fit in and was dated and out of place, in need of a full rehab.
Amanda
Stayed 2 nights in Oct 2024