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Crowne Plaza Knoxville Downtown University, an IHG Hotel

3.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crowne Plaza Knoxville Downtown University, an IHG Hotel

Exterior
Point of interest
Point of interest
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Reviews

9.2 out of 10

Wonderful

Popular amenities

  • 24/7 front desk
  • Bar
  • Room service
  • Breakfast available
  • Housekeeping
  • Laundry

Explore the area

Map
401 W Summit Hill Dr, Knoxville, TN, 37902
  • Tennessee Vallley of Authority
    2 min walk
  • Market Square
    2 min walk
  • Tennessee Theatre
    7 min walk
  • Knoxville, TN (TYS-McGhee Tyson)
    19 min drive

Room options

View all photos for Standard Room

Standard Room

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds, Accessible (Communications, Transfer Shower)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Double Beds, Accessible (Communications, Transfer Shower)

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Standard Room, 1 Queen Bed with Sofa bed

Standard Room, 1 Queen Bed with Sofa bed

  • 28 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds, Accessible (Mobility, Roll-In Shower)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Double Beds, Accessible (Mobility, Roll-In Shower)

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, 2 Bathrooms

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom, 2 Bathrooms

  • 56 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Communications, Transfer Shower)

In-room safe, desk, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Accessible (Communications, Transfer Shower)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom

  • 56 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Top Floor)

In-room safe, desk, iron/ironing board, free cots/infant beds

Premium Room, 1 King Bed (Top Floor)

  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

Knoxville

With a stay at Crowne Plaza Knoxville Downtown University, an IHG Hotel, you'll be centrally located in Knoxville, within a 5-minute drive of University of Tennessee and Neyland Stadium. .This hotel is 0.2 mi (0.3 km) from Knoxville Visitors Center and 0.3 mi (0.5 km) from Maple Hall.

What's nearby

  • Market Square - 2 min walk
  • Tennessee Theatre - 7 min walk
  • Knoxville Convention Center - 8 min walk
  • University of Tennessee - 15 min walk
  • Neyland Stadium - 3 min drive

Getting around

  • McGhee Tyson Airport (TYS) - 19 min drive

Restaurants

  • ‪Stock & Barrel - ‬2 min walk
  • ‪Downtown Grill & Brewery - ‬4 min walk
  • ‪J.C. Holdway - ‬5 min walk
  • ‪Coffee & Chocolate - ‬5 min walk
  • ‪Chivo Taqueria - ‬3 min walk

About this property

Crowne Plaza Knoxville Downtown University, an IHG Hotel

Hotel with a 24-hour fitness center, near University of Tennessee
Crowne Plaza Knoxville Downtown University, an IHG Hotel offers 195 accommodations with safes and coffee/tea makers. 55-inch Smart televisions come with satellite channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Stay in one of 195 guestrooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature bathtubs or showers, complimentary toiletries, and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Enjoy recreational amenities such as an indoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, Mahogany's Restaurant, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Knoxville? This hotel has 15670 square feet (1456 square meters) of space consisting of conference space and 10 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
Mahogany's Restaurant - This restaurant serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (USD 15 per day; includes in/out privileges)
  • Wheelchair-accessible van parking available
  • Height restrictions apply for on-site parking

Food and drink

  • Buffet breakfast available for a fee 7:00 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: USD 17.00 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Mahogany's Restaurant

Things to do

  • 24-hour fitness centre
  • Indoor pool

Family friendly

  • Free cots/infant beds
  • Indoor pool

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Porter/bellhop

Business services

  • 24-hour business centre
  • Conference space (15670 square feet)
  • Meeting rooms - 10

Outdoors

  • Pool sunloungers
  • Vegetable garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-accessible (may have limits)

More

  • 100% renewable energy
  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Local artist showcase
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds

Bathroom

  • Bath or shower
  • Eco-friendly toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 55-inch smart TV
  • Satellite channels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board
  • LED light bulbs
  • Recycling
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The following facilities or services will be unavailable from December 24 2024 to December 26 2024 (dates subject to change):
  • Bar/Lounge(s)
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40.00 per accommodation (varies based on length of stay), plus a deposit of USD 40.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Up to 100 lbs per pet
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 45.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 17.00 per person
  • Self parking fee: USD 15 per day (in/out privileges)
  • Pet deposit: USD 40.00 per stay
  • Pet fee: USD 40.00 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 45.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 6:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Hotel Knoxville Downtown University
Crowne Plaza Hotel University
Crowne Plaza Knoxville Downtown University
Crowne Plaza University

Crowne Plaza Knoxville Downtown University, an IHG Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 719 out of 1003 reviews" "
Rating 8 - Good. 185 out of 1003 reviews" "
Rating 6 - Okay. 47 out of 1003 reviews" "
Rating 4 - Poor. 26 out of 1003 reviews" "
Rating 2 - Terrible. 26 out of 1003 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

leigh ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay thank you
Stayed 1 night in Sep 2024

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 1 night in Sep 2024

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2024

2/10 Terrible

susan

Stayed 2 nights in Aug 2024

10/10 Excellent

Kimberly

Stayed 1 night in Aug 2024

10/10 Excellent

Robert

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Eileen, Statesboro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Great rooms. Good breakfast in the dining room ($) Hallways could be cleaner. There was a pizza box outside our elevator for 2 days. Housekeeping never touched it.
Stayed 1 night in Sep 2024

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Nice. Beds are comfy. Bathrooms are small. The staff that checked me in and out were fabulous.
Stayed 2 nights in Sep 2024

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked this hotel. We have stayed at several in Knoxville and this is our favorite. Great location and everyone is just so very friendly!
Stayed 2 nights in Sep 2024

10/10 Excellent

Cheryl

Stayed 1 night in Sep 2024

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We"ve stayed at this hotel for years. I just wish they had a incentive program for returning guest during UT football season. The rate goes up so so high we cant afford it on a retirement budget. We are taking our grandson to a game this weekend and cant afford to stay there. Makes me sad because I love the hotel and the staff is wonderful.
Stayed 2 nights in Aug 2024

8/10 Good

Scarlett

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, little loud due to location Downtown.
Stayed 1 night in Sep 2024

10/10 Excellent

Julian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff.
Stayed 1 night in May 2024

10/10 Excellent

Julian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff.
Stayed 1 night in May 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay, great location, helpful staff and comfortable room
Stayed 1 night in Sep 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff was very friendly, the inside of the building is beautiful, and our room was comfortable.
Stayed 1 night in Aug 2024

10/10 Excellent

Rodney

Stayed 1 night in Aug 2024

10/10 Excellent

JASON

Stayed 1 night in Sep 2024

10/10 Excellent

Hilarie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Kitty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and attractive in a perfect location.
Stayed 1 night in Sep 2024

10/10 Excellent

Collin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
One-time blip?
I've stayed here several times, but this last time was disappointing. The service was great, as usual, but the room, not so much. We had a nice room facing Market Square. Unfortunately, the noise level from the street was unbearable. We got, at most, a few hours of sleep. It was an endless parade of cars and motorcycles revving their engines loudly, police and fire truck sirens, and loud music. Mind you, we were on the 7th floor with all of the windows closed, and it sounded like the cars were in our actual room. The cherry on the sundae was the AC in the room - it was feast or famine. The room itself was humid, and the temp was either freezing or muggy, but never comfortable. I've never experienced anything like this at this property, so I'll give the benefit of the doubt and hope that it was just a one-time thing. Nonetheless, I'll request a room on the opposite side of the building next time to hopefully avoid the street noise.
Stayed 1 night in Aug 2024