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Extended Stay America Suites Knoxville West Hills

2.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Extended Stay America Suites Knoxville West Hills

Desk, iron/ironing board, free WiFi
Property amenity
Studio, 1 Queen Bed, Non Smoking
Free daily on-the-go breakfast
Lobby

Reviews

7.2 out of 10

Good

Popular amenities

  • Pet-friendly
  • Breakfast included
  • Kitchen
  • Air conditioning
  • Laundry
  • Parking included

Explore the area

Map
1700 Winston Rd, Knoxville, TN, 37919
  • West Town Mall
    5 min walk
  • Bearden Antique Mall
    6 min drive
  • Chez Guevara Restaurant
    4 min walk
  • Knoxville, TN (TYS-McGhee Tyson)
    22 min drive

Room options

View all photos for Studio, 1 Queen Bed, Non Smoking

Studio, 1 Queen Bed, Non Smoking

Studio, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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Room

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Pet-friendly
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The price is NZ$134
for 1 night
includes taxes & fees
5 Jan - 6 Jan
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About the area

Knoxville

With a stay at Extended Stay America Suites Knoxville West Hills in Knoxville (Bearden), you'll be within a 15-minute drive of University of Tennessee and Neyland Stadium. .This hotel is 0.4 mi (0.6 km) from West Town Mall and 3.5 mi (5.7 km) from Bearden Antique Mall.

What's nearby

  • West Town Mall - 5 min walk
  • University of Tennessee - 9 min drive
  • Turkey Creek Shopping Center - 10 min drive
  • Neyland Stadium - 10 min drive
  • Thompson–Boling Arena - 10 min drive

Getting around

  • McGhee Tyson Airport (TYS) - 22 min drive

Restaurants

  • ‪King Gyros - ‬11 min walk
  • ‪Chipotle Mexican Grill - ‬11 min walk
  • ‪Starbucks - ‬14 min walk
  • ‪Starbucks - ‬6 min walk
  • ‪Chick-fil-A - ‬8 min walk

About this property

Extended Stay America Suites Knoxville West Hills

Knoxville hotel in Bearden with free breakfast
Extended Stay America Suites Knoxville West Hills offers 72 accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries.

This Knoxville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 72 guestrooms, featuring kitchens with refrigerators and stovetops. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as desks and microwaves.
Make use of convenient amenities such as complimentary wireless internet access, a picnic area, and barbecue grills.
A complimentary on-the-go breakfast is served daily from 6 AM to 9:30 AM.
Featured amenities include laundry facilities, a safe deposit box at the front desk, and an elevator. Free self parking is available onsite.
A complimentary on-the-go breakfast is served each morning between 6 AM and 9:30 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Free on-the-go breakfast available daily 6 AM–9:30 AM
  • Coffee/tea in a common area

Family friendly

  • Kitchen
  • Laundry facilities
  • Microwave
  • Fridge

Conveniences

  • Lift
  • Front-desk safe
  • Vending machine

Guest services

  • Front desk (limited hours)
  • Housekeeping (on request)
  • Laundry facilities

Outdoors

  • BBQ grill(s)
  • Picnic area

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)

Bathroom

  • Free toiletries
  • Hairdryer (on request)
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Kitchen
  • Microwave
  • Fridge
  • Stovetop

More

  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staffed during limited hours
For more details, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 25.00 per pet, per night (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping fee: USD 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

Property is also known as

Extended Stay America Hills Hotel Knoxville West
Extended Stay America Knoxville West Hills
Extended Stay America Knoxville West Hills Hotel
Extended Stay America Knoxville West Hills
Hotel Extended Stay America Knoxville - West Hills Knoxville
Knoxville Extended Stay America Knoxville - West Hills Hotel
Hotel Extended Stay America Knoxville - West Hills
Extended Stay America Knoxville - West Hills Knoxville
Extended Stay America Hills Hotel
Extended Stay America Hills
Extended Stay America Hills
Extended Stay America Knoxville West Hills
Extended Stay America Suites Knoxville West Hills Hotel
Extended Stay America Suites Knoxville West Hills Knoxville

Extended Stay America Suites Knoxville West Hills Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 176 out of 514 reviews" "
Rating 8 - Good. 120 out of 514 reviews" "
Rating 6 - Okay. 87 out of 514 reviews" "
Rating 4 - Poor. 70 out of 514 reviews" "
Rating 2 - Terrible. 61 out of 514 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Asia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had high expectations for this non-smoking facility, but unfortunately, my stay was far from satisfactory. Upon entering the room, I was hit with a strong smell of cigarette smoke, which was very off-putting for a non-smoking space. The cleanliness was also a major issue. The bathroom clearly hadn’t been properly cleaned, with used soap and shampoo left from the previous guest, and the towels and rags had visible stains. The floors felt dirty and unkempt, and to top it off, I found leftover beer in the refrigerator. The environment outside wasn’t any better. There were people hanging around late into the night, drinking beer, which made me uncomfortable. The check-in process was equally disappointing. The representative wasn’t friendly, and to make matters worse, they charged my card a day before I arrived when they were supposed to charge me at check-in. Overall, this was a very unpleasant experience, and I wouldn’t recommend staying here.
Stayed 1 night in Sep 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here w/ my daughter while touring UTK. Never have I stayed in a more disgusting place in my life. Linens and towels were old and stained. Floor was littered with hairballs, and there's no carpet in the rooms so you can hear your neighbors to the left, right and above. At night, it acted as some type of crackhouse. People yelling, playing music IN the hotel at all hours and outside acted as some sort of "crack house" with people hanging out in the parking lot all through the night. If you care about yourself and your family, I suggest finding another place to stay. Also, the staff at the front desk seem to never be around. @hotels.com - do yourself a favor and unlist this place as a place to stay.
Stayed 2 nights in Sep 2024

4/10 Poor

Timothy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our entire room floor was sticky everywhere you walked, I saw staff taking out trash all piled up on the luggage cart. I would never recommend this dirt hole.
Stayed 1 night in Sep 2024

2/10 Terrible

David

I would not recommend unless you want to hear noises all night.
Stayed 1 night in Sep 2024

10/10 Excellent

James

Liked: Amenities, property conditions & facilities
Convenien
Stayed 1 night in Sep 2024

4/10 Poor

Terry

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No bed bugs noticed
Stayed 2 nights in Aug 2024

8/10 Good

Carol

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Sheets were dingy and i questioned whether they had even been washed.
Stayed 1 night in Aug 2024

6/10 Okay

Matthew

Liked: Staff & service
Floor was sticky.
Stayed 1 night in Aug 2024

4/10 Poor

Kerry A, Hingham

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just average. Stayed 2 nights. Housekeeping never came to make bed, empty trash or check on towels. Hair from previous occupant was on the floor. One of the towels had stains on it. Bed was clean but very uncomfortable. “Breakfast” was coffee & granola bars. Not close to downtown Knox or UT, especially if during rush hour traffic. (20 min on highway). Would not recommend
Stayed 2 nights in Aug 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This stay was very different from any others!
Upon checking in, I get to my room. The air wasn’t running, as expected. I try to turn it on. It does not work. I push all the buttons, nothing happens. So I call the front desk. Tell the assistant I cannot get the air to turn on. He tells me I’ll be right there. He gets there, works with it for about 10 minutes and finally gets it to come on. After explaining they do not have a maintenance man right now he just up and quit?! So that doesn’t explain why The complete front parking lot was blocked off upon arriving and almost all of the back except for one tiny area. I had to wait 10 minutes to park. Back to the room. I should have snapped some pics. I wasn’t going to be in that area more than 24 hrs. Cuz I was leaving the next morning, after checking out. Or I would have The bathroom door wouldn’t shut all the way. It looked cracked all the way down. Maybe someone got mad idk? The shower was a nightmare! I understand the water filling up/not draining with the tub part running, and not the shower. But this time, even with the shower on it wouldn’t drain it all it either needed Traino or a plumber to look at it. It didn’t even start draining until you turned the water all the way off it just filled up and filled up with the shower running it felt so nasty just standing there with the water filling up and you’re trying to shower, I was trying to get out as quick as I could! The bed hurt my back then the next morning they were hurrying me out. Checkouts always been at 12, not 11!
Stayed 1 night in Aug 2024

10/10 Excellent

Christine L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was ok. Did not have elevator sonic had to walk up steps to second floor.
Stayed 2 nights in Aug 2024

6/10 Okay

Akber

Liked: Staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Daniel

Stayed 1 night in Aug 2024

6/10 Okay

Walter

Travelled with pets, Travelled with partner
Disliked: Amenities
It was close to my family .
Stayed 2 nights in Aug 2024

2/10 Terrible

Kristin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t stay here for the price.
Smelled awful. Likely people living there, loud arguing from guest's room next to us. Staff was accommodating to move our room which was quieter. Wouldn’t book there again. Worth about $20/night not what we paid.
Stayed 1 night in Aug 2024

8/10 Good

Thomas M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and inexpensive. I stop here regularly, and have for years.
Stayed 6 nights in Jul 2024

4/10 Poor

Julie

Disliked: Staff & service, amenities, property conditions & facilities
Bed spead was dingy people cussing outside my window people screaming in hall way
Stayed 1 night in Jul 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customers service
Stayed 3 nights in Jul 2024

10/10 Excellent

Teeak

Liked: Cleanliness
Stayed 3 nights in Jul 2024

4/10 Poor

Janet

Liked: Staff & service
Disliked: Property conditions & facilities
Cheap rental
Stayed 1 night in Jul 2024

8/10 Good

Linda

Stayed 1 night in Jul 2024

10/10 Excellent

Ryan

Stayed 4 nights in Jun 2024

4/10 Poor

AKIRA, Atlanta

Stayed 1 night in Jul 2024

4/10 Poor

AKIRA, Atlanta

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
There was a wet towel left in the bathtub and an unfolded towel on the bathroom floor, which made me uncertain if it was clean or not. Additionally, the floor near the door was white and powdery. Upon arrival, the first thing the receptionist asked me was about the score of the ongoing soccer game, which felt unprofessional.

4/10 Poor

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty…
Room was a bit worn down for my liking. Bathroom was a bit dirty and so were the towels and bed linens. The floor was a bit slippery and sticky at the same time. The lobby and hallways of the hotel smelt like smoke. I wouldn’t stay here again.
Stayed 3 nights in Jul 2024