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Brand new hotel with a very stylish decor. Comfortable bed. Pleasant staff. Breakfast is ok if not outstanding. ( really bad coffee at breskfast. Something that would have been easy to fix). Pillows are very large and uncomfortable. And the pictures of a beach at the booking site are very misleading. The hotel is nowhere near a beach.

Ever

Hotel was nice and clean, everything worked, included evening meal and breakfast buffet were great, short walk to beach and nice swimming pool.

It says it is all inclusive total lie! When you check in, they give a time sheet for the food service. No alcohol is included, no canned drinks (nonalcohol) included, you can not even get coffee, they have a set timing for Turkish coffee if you want to drink. We still checked in and a room was given we went upstairs and the bathroom was dirty. My nephews, my mother and I was supposed to stay together at the family room. It is not as the photos on the website. Still I calmed my nephews down and told them I would talk to housekeeping to clean. They said they can not even take shower because there is pee next to the toilet. I did not think I would need to come this point to prove something! I took the worst side of the room becuase there is dirt on the wall too. We went downstairs, there is no AC at the reception, lobby, restaurant. (Even if they have it, they are not using) We decided to have dinner, it was way to hot outside and inside due to lack of AC. I told my family to take a walk and discover the hotel. Even the way to the pool was enough not to stay there. I was sure that I would not let any of my family use that pool or daybeds around. I checked in around 7pm and wanted to leave at 8pm. A lady fell down, I had to take action with my first aid training, there is no doctor or health room at the hotel. Low quality, dirty, over priced. Could stay only 2 hours (1 hour was dealing with the woman). I had to leave and book another hotel. Horrible!

I think all the hotels except few around this area are below average. And those few that look better are outrageously expensive. I would not stay in a hotel at Kizkalesi ever again.

It was a good stay, everything was well organized and we had a beautiful vacation at this hotel. It will be our first option for our next stay at mersin.