2/10 Terrible
Gokul
Travelled with family, Travelled with family and small children
2 Aug 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked 3 rooms at Enjoy, but we did not end up staying here. We kept the keys and used it as a spot to drop shopping or cool off.
Upon arrival, staff were completely indifferent and informed us that check-in time was 1pm. We dined nearby and returned at 2pm, they informed us that 1 room was ready. When we went to the first room, it was dirty, aged, and there was no running water. Around 3:30pm, they had another room ready for us. This one was dirtier still, with a hopelessly small bathroom, and no running water. At 4pm, they happened to tell us which room would be our third, and that it was being cleaned. So we decided to stroll in for inspection. We were met with a pile of pipes on the floor by the door, and a very hostile plumber yelling in Thai. There was a rancid smell of sewage in the air. We stuck our head into the bathroom, despite the angry plumber, and it was a mess. This room was not being cleaned at all, it was undergoing major maintenance. Staff at reception, which is nothing more than the cashier's counter at their restaurant, were very very indifferent. They told us the area received running water from 3pm to 9pm, and that this was common to all coastal areas in Samui. Not only was it our 13th day in coastal Samui, it was also 4pm, and we had already looked at guesthouses nearby, who mind you, had running water at 3pm, and at 4pm. Anyways, we made other bookings, and left with our belongings and their keys. They didn't notice or care.
Gokul
Stayed 2 nights in Jul 2024