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Grand Ion Delemen Hotel

5.0 star property

Photo gallery for Grand Ion Delemen Hotel

Indoor pool
Exterior
Indoor pool
Indoor pool
Suite, 3 Bedrooms | Living room

Reviews

7.4 out of 10
Good

Popular amenities

  • Breakfast available
  • Room service
  • Gym
  • Pool
  • Laundry
  • Housekeeping

Explore the area

Map
Jalan Ion Delemen 1, Genting Highlands, 69000
  • Skytropolis Indoor Theme Park
    ‪9 min drive‬
  • Genting SkyWorlds Theme Park
    ‪9 min drive‬
  • Genting SkyCasino
    ‪12 min drive‬
  • Genting (GTB-Genting Heliport)
    ‪21 min drive‬

Room options

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

  • 30 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | Living area

Apartment, 2 Bedrooms

  • 62 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

Premier Twin Room

  • 40 sq m
  • Sleeps 2
  • 2 Twin Beds

Penthouse

  • Sleeps 6
  • 1 Queen Bed, 1 Twin Bed and 1 King Bed

View all photos for Premier Double Room

Premier Double Room

Premier Double Room

  • 40 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 1 Bedroom

  • 65 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Suite

Family Suite

Family Suite

  • 65 sq m
  • Sleeps 5
  • 1 King Bed and 1 Queen Bunk Bed

Suite

  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms | Living area

Suite, 2 Bedrooms

  • 94 sq m
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

Suite

  • 65 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 3 Bedrooms

Suite, 3 Bedrooms | Living room

Suite, 3 Bedrooms

  • 126 sq m
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Queen Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Front of property

Wyndham Ion Majestic Genting Highlands

  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
3.5 out of 5, Good, (10)
The price is NZ$151
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Wyndham Ion Majestic Genting Highlands

About the area

Genting Highlands

Located in Genting Highlands, Grand Ion Delemen Hotel is in the mountains, within a 10-minute drive of Skytropolis Indoor Theme Park and Arena of Stars. .This family-friendly hotel is 3.2 mi (5.2 km) from SkyAvenue and 3.5 mi (5.7 km) from First World Plaza.

What's nearby

  • Skytropolis Indoor Theme Park - 9 min drive
  • Genting SkyWorlds Theme Park - 9 min drive
  • SkyAvenue - 10 min drive
  • First World Plaza - 11 min drive
  • Genting Highlands Premium Outlets - 18 min drive

Getting around

  • Batang Kali Station - 45 min drive
  • Kuala Lumpur International Airport (KUL) - 114 min drive

Restaurants

  • ‪Starbucks - ‬11 min drive
  • ‪1 Meter Teh - ‬10 min drive
  • ‪Xing Fu Tang 幸福堂 - ‬11 min drive
  • ‪Starbucks - ‬10 min drive
  • ‪Pauline’s - ‬11 min drive

About this property

Grand Ion Delemen Hotel

Luxury hotel with a fitness center and a 24-hour front desk
Grand Ion Delemen Hotel offers 611 air-conditioned accommodations with safes and complimentary bottled water. 42-inch LCD televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Genting Highlands hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

An indoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 611 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.
Don't miss out on recreational opportunities including an indoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). To-go breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Genting Highlands? This hotel has 4896 square feet (455 square meters) of space consisting of conference space and 10 meeting rooms.
To-go breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 10:30 AM.
Grand Ion Delemen Hotel has a restaurant on site.
Kembali Kitchen - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Open daily.
Fairy Tales - This café serves dinner and light fare. Reservations are required. Open daily.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Wheelchair-accessible parking available

Food and drink

  • To-go breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 6:30 AM–10:30 AM on weekends: MYR 60 for adults and MYR 30 for children
  • 1 restaurant and 1 coffee shop/cafe
  • Room service available

Restaurants on site

  • Kembali Kitchen
  • Fairy Tales

Things to do

  • Arcade/games room
  • Children's pool
  • Fitness centre
  • Hiking/biking trails
  • Indoor pool
  • Playground
  • Rock climbing
  • Ziplining

Family friendly

  • Arcade/games room
  • Children's pool
  • Corner/local shop
  • Indoor pool
  • Laundry facilities
  • Playground

Conveniences

  • Lift
  • Front-desk safe
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space (4896 square feet)
  • Meeting rooms - 10

Outdoors

  • Garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • In-room accessibility
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)
  • Wheelchairs available on site

More

  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 42-inch LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MYR 200 per accommodation, per night
  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: approximately MYR 60 for adults and MYR 30 for children
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

Pool access available from 8:00 AM to 11:00 AM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property

Property is also known as

Grand Ion Delemen Hotel Genting Highlands
Grand Ion Delemen Genting Highlands
Grand Ion Delemen
Ion lemen Genting Highlands
Grand Ion Delemen Hotel Hotel
Grand Ion Delemen Hotel Genting Highlands
Grand Ion Delemen Hotel Hotel Genting Highlands

Grand Ion Delemen Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 150 out of 512 reviews
Rating 8 - Good. 170 out of 512 reviews
Rating 6 - Okay. 83 out of 512 reviews
Rating 4 - Poor. 59 out of 512 reviews
Rating 2 - Terrible. 50 out of 512 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

7.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

Geok

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Had to pay MR$80/night for baby cot. Not complimentary. Paid cash for the cot & gov tax but unable to give receipt. Advised that receipt will be forwarded to email. In the room, quite a few amenities are out of order like the in room safe, the buttons for “do not disturb”, etc..
Stayed 3 nights in Nov 2024

8/10 Good

Lamphone

Stayed 2 nights in Nov 2024

2/10 Terrible

Luis

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in late, no room, let the old people to wait for an hour, tired whole day and still ask to wait. 6 of us and the amenities only have 2 towels and 1 slippers, no shampoo and no drinking water. No phone to call reception, internet not usable, need to go down and cross the street just to talk to reception. Will not be coming back or recommend this place.
Stayed 2 nights in Oct 2024

2/10 Terrible

Jermaine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Old tired and lots of mold!
Was unable to stay room was old, clearly not been used or cleaned for a while and worst of all curtains were full of mold. On discovering this we refused to stay in the room and on returning to reception were half heartedly spoken to about moving room before we had to make a decision to resolve the issue which was to go stay in another hotel. Which was excellent (Swiss gardens)
Stayed 2 nights in Aug 2024

2/10 Terrible

Sarah

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is run down. Window was missing a bolt so a child could fall out. Bathroom garbage can was rusty. Cobwebs and dirty. Front desk unhelpful and sent me to the wrong bus station to buy a ticket which wasted a half day. Smells awful. Avoid this expensive dump.
Stayed 1 night in Jul 2024

6/10 Okay

Travis

Disliked: Staff & service
Not the greatest, not the worst. A bit pricey for what it is. Room booked for 4 people, could not get more than 3 towels, due to “hotel policy”.
Stayed 3 nights in Jul 2024

2/10 Terrible

Pankaj

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I rarely rate properties as bad but this one truly was terrible. We went here with our family. 2 kids and 2 grand parents. - the towers are not very accessible - the room has a kitchen counter but absolutely no cutlery or anything. No microwave or refrigerator - the staff is super unprofessional and wouldn’t help unless you yell at them - the phones and internet in our room wasn’t working and after multiple complaints no one came to fix it. We had to keep going to the reception in a different building every time. - they created such a big fuss to provide bath towels citing a pool icy of only 2 towels per room irrespective of how many people stayed there and would change $40 per extra towel. - the building is relatively new but the amenities were dirty. The room service dint clean stuff well.
Stayed 3 nights in Jun 2024

2/10 Terrible

Suresh

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Zero customer service and the property is dirty. Parking is day light robbery
Stayed 2 nights in Jun 2024

10/10 Excellent

Mohammed Rizwanul, Thornlie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely located at the top of Genting Highlands. There are some convenient shops at the ground floor if you crave late-night snacks. We stayed on tower 3. Microwave stopped working and in no time, they replaced it as soon as we reported. There are some construction happening closeby, which can be noisy at times, we were so tired that it didn't even bother us at all.
Stayed 3 nights in Apr 2024

8/10 Good

Mannan

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was generously sized and offered ample space. While the balcony provided a pleasant view, unobstructed vistas of the surrounding scenery would enhance the experience. The hotel provided mineral water and hot beverages, and we enjoyed reliable Wi-Fi connectivity. The toilet facilities met our expectations. However, we noted that the carpet in the sofa area was soiled, making it unsuitable for seating. Additionally, the corridors leading to the rooms were not adequately maintained.
Stayed 2 nights in Apr 2024

4/10 Poor

Norikazu

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am very unsatisfied with my stay. 1. TV not working! We couldn’t watch any program on the TV 2. Water dripping from the ceiling of the toilet during raining days! I’m not on the top floor how is this happening.. poorly maintained. 3. Very noisy at night with people talking and door squeaking sound! Can’t even have a peaceful sleep. 4. I was looking forward to the exceptional view from the hotel room but the windows were not clean and moldy. 5. Hotel is located few minutes away from Skyavenue and not easy to catch a Grab service. Shouldn’t the hotel give us free shuttle bus instead of charging us? Very inconvenient especially with kids.
Stayed 3 nights in Mar 2024

2/10 Terrible

Meyy

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a construction near to the property and this was not informed in their website and nor the staff feel sorry about it
Stayed 2 nights in Feb 2024

8/10 Good

LEE YOW

Travelled with family
Liked: Cleanliness, staff & service
Transport rather inconvenient. Room layout is average. Property looks old and room sofa is tear. But the weather and environment are very good.
Stayed 2 nights in Jan 2024

2/10 Terrible

Soh

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay 3 days. No housekeeping for 2 days and rubbish left uncleared . Dirty towels were left in the rooms. Water heater not working for 2 days. When check in to the hotel, floor is dirty. Table top, cupboards and bed frame is very dusty. Likely not cleaned for weeks. Shuttle service always fully booked. Hotel should have catered for more shuttle service during peak season. Directions in the hotel not clear and confusing. From drop off point to reception to check, need to take 2 different lifts and walk across buildings to reach.
Stayed 3 nights in Dec 2023

4/10 Poor

Eric

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Definitely not a 5 star hotel and the place was dirty. Sheets werent clean and very dusty.
Stayed 1 night in Nov 2023

4/10 Poor

Kooi

Disliked: Cleanliness, amenities, property conditions & facilities
I dont like the condition of the hotel and the location of the property. What i like was only the friendliess of the staffs and the manager Hati who unpraded my faulty room to a suite and provided free shuttle bus which was about 15 minutes bus ride to Genting Arena of Star..
Stayed 3 nights in Nov 2023

10/10 Excellent

monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool kitchen food are excellent, my room is spacious and luxury. Sure I will be back
Stayed 1 night in Oct 2023

2/10 Terrible

Ali

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The setup of this property very inconvenient for guests. One lobby for multiple towers. Everytime you need to leave the parking lot you will have to stop by the lobby which is at least 5 min walk from you room's building for them to activate your touch n go in order for you to exit the garage with no charge of fees. The rooms are very dirty with very noticeable dirty bed sheets and pillow covers. We asked to change the room but sadly all the rooms are in the same condition and even much worst. Blood, hair and makeup risdue on the bed sheets. Customer service little to no exsiting. Highly recommend to look somewhere else other than this poorly managed property.

8/10 Good

Jan

Stayed 1 night in Sep 2023

6/10 Okay

Catherine

Stayed 2 nights in Aug 2023

2/10 Terrible

Anil Kumar, Houston

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty and smells really bad. When complained they sprayed some room freshener which lasted for very short time. It was very disgusting. The room was not cleaned the next day and the phone in the room did not work throughout the stay. Not worth the money and does not qualify as a 2* too.
Stayed 2 nights in Jul 2023

2/10 Terrible

Pavel

Stayed 2 nights in Jun 2023

2/10 Terrible

Rabinder

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This place is a hassle from the time you entered there first door. I would like to give only 1 star to this hotel. You have to go to different towers to get to your room. If you are travelling with kids, just forget about it. Hotel pool is a mess . Algae all over the place and in the pool. The pool is next to the restaurant which makes me vomit by looking at the food. The pool definitely need chlorine and atleast 24/7 automatic filter. The rooms in the hotel got no privacy, I literally had to get up in the middle of the night to tell my next door neighbour to keep it low. The reception staff got no idea what they are doing, they get confused when 2-3 guests arrive. The rooms were stinky and not cleaned at all. It’s 1 out of 5 from my side.

2/10 Terrible

Azzam, Jeddah

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Worst stay ever. This should not be called a hotel, I wouldn’t give it a three star even. Guest service never answers calls. We had to change room from old tower 7 to newer tower 4 which was not new as they said. Rooms were small size. Only good thing is the view of the hills of Genting. I would not recommend this place.