First of all, there’s only a stool in the room, there's no chair where you can lean back in the room. Secondly, the water in the bathroom, both by the toilet 🚽 area and in the shower 🚿 area, the water doesn't drain at all, because the ground is tilted to wrong angle, therefore the water doesn't drain. Terrible! ☹️
The safety box did not work at first, called the service tech and they fixed it. Bathroom rug always dirty each day (see the pictures).
Hotel service is pretty bad. Each night we have to request for two extra shower towels, a hand towel and clean bathroom rug. Also, they did not refill the shampoo/soap for us, so we didn’t have any shampoo nor soap during the 3rd night/4th day.
Also, the room request does take a long time for them to deliver items to us.
They moved us to another room on the ground floor, however, the room on the ground floor feels a lot more dampened (lembab) than the room on the fifth floor. You can see condensation forming on the AC, and the floor does feel a lot more dampened. And also, for some reason the toilet area on the ground floor smells stinks.