Please please please be wary of staying here!!! Very complicated check in procedures that you do not know until after booking. I actually did not even get to stay in this place, because the key they left me broke into two pieces as I tried to open the door. I have unlocked a million doors in my life and never had a key break on me. I was given no empathy or help during my situation. Owner did not honor anything or offer a single cent, only offered the next night to stay, but I was passing through on my way to a meeting in Florence and just needed a nice night's rest. Owner is very un-empathetic. Apparently, accommodating for a late check in makes me undeserving of a refund. I don't even understand what accommodations they made because all they did was leave a key in a lockbox at a different location not even at my hotel. Myself and Expedia called to ask for a refund since I did not even step foot in the room. The owner will not return emails or answer anyone's calls. I did not even step foot into the hotel room, so they did not have to clean or pay for anything, yet they still will not refund even a cent. Please be very very careful about staying here, because if anything goes wrong you will not be treated respectfully! I was really excited about my stay, I wish it would have worked out. But just a note to anyone else staying this is not like a hotel with a reception this is more of an air bnb type situation.