6/10 Okay
Mark
Travelled with family
5 Oct 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
For the vast majority of the stay, the hotel proved a fantastic choice for a short break in Oslo. It is adjacent to the city’s primary travel hub, so is within easy reach of anything you’d want to do, but most of the central attractions are also walkable. Breakfast choices are fantastic, and in spite of a number of reviews I’ve read, it never felt overly busy (at breakfast or at other times) for such a large hotel.
The stay was let down significantly, though, by one particularly experience. On the Saturday night of the stay, the hotel bar appeared to turn into a club, and between around 11pm and 1am, the music was so loud that the bed was vibrating and the shower screen in the bathroom rattling on the fourth floor, three floors above the bar. A call was made to reception, who said the volume would be lowered, which did happen briefly (even though it could still be heard in the room), but within ten minutes it had risen back to the previous level. I ended up taking a couple of videos on my phone, and the volume level is picked up very easily on a pretty basic in-built phone mic.
Whilst I understand any business has to look at alternative income streams, it did feel a bit shortsighted to do something that impacted on people’s sleep so much, and I have to admit, if I was to return to Oslo over a weekend, unless I could obtain guarantees that it wouldn’t occur again, I would probably seek an alternative hotel.
Mark
Stayed 5 nights in Sep 2024