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Imperial Swan Hotel & Suites

3.0 star property

Photo gallery for Imperial Swan Hotel & Suites

Desk, iron/ironing board, cots/infant beds, rollaway beds
Combined shower/bathtub, deep-soaking bathtub, hair dryer, bathrobes
Interior entrance
Point of interest
Royal Room, 1 King Bed, Non Smoking | Living area

Reviews

4.2 out of 10

Popular amenities

  • Pet-friendly
  • Air conditioning
  • Business services

Explore the area

Map
4141 S Florida Ave, Lakeland, FL, 33813
  • Family Fun Center
    ‪19 min walk‬
  • Lakeside Village
    ‪4 min drive‬
  • RP Funding Center
    ‪8 min drive‬
  • Lakeland Intl. Airport (LAL)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, cots/infant beds, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Royal Room, 2 Double Beds, Non Smoking

Desk, iron/ironing board, cots/infant beds, rollaway beds

Royal Room, 2 Double Beds, Non Smoking

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed, Non Smoking

Desk, iron/ironing board, cots/infant beds, rollaway beds

Executive Suite, 1 King Bed with Sofa bed, Non Smoking

  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Royal Room, 1 King Bed, Non Smoking

Royal Room, 1 King Bed, Non Smoking

Royal Room, 1 King Bed, Non Smoking

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Non Smoking

Desk, iron/ironing board, cots/infant beds, rollaway beds

Suite, 1 Queen Bed, Non Smoking

  • City view
  • Sleeps 3
  • 1 Queen Bed

Similar properties

Classic Apartment, Multiple Beds | Private kitchen

Stayable Lakeland

  • Pool
  • Pet-friendly
  • Parking included
  • Free WiFi
2.6 out of 5, (895)
The price is NZ$115
for 1 room
includes taxes & fees
13 May - 14 May
Stayable Lakeland

About the area

Lakeland

In the heart of Lakeland, Imperial Swan Hotel & Suites is within a 5-minute drive of Family Fun Center and Lakeside Village. .This hotel is 2.6 mi (4.2 km) from Veterans Park and 4.1 mi (6.6 km) from Polk Museum of Art.

What's nearby

  • Family Fun Center - 19 min walk - 1.7 km
  • Lakeside Village - 4 min drive - 3.6 km
  • RP Funding Center - 8 min drive - 6.9 km
  • Publix Field at Joker Marchant Stadium - 11 min drive - 10.2 km
  • Sun N Fun Air Museum - 11 min drive - 9.6 km

Getting around

  • Lakeland Station - 12 min drive
  • Tampa Intl. Airport (TPA) - 46 min drive

Restaurants

  • ‪Chick-fil-A - ‬12 min walk
  • ‪Taco Bell - ‬13 min walk
  • ‪Texas Roadhouse - ‬12 min walk
  • ‪Chipotle Mexican Grill - ‬16 min walk
  • ‪New Moon Sushi - ‬3 min walk

About this property

Imperial Swan Hotel & Suites

Hotel with a conference center, near Family Fun Center
Imperial Swan Hotel & Suites offers 168 accommodations with bathrobes and hair dryers. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs. Cribs/infant beds (surcharge) and rollaway/extra beds (surcharge) are also available. Housekeeping is provided on request.
The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 168 guestrooms featuring refrigerators and microwaves. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided on request.
Make use of convenient amenities such as wedding services, a television in a common area, and complimentary use of a nearby fitness facility.
Featured amenities include a computer station, ATM/banking services, and an elevator. Planning an event in Lakeland? This hotel has 7500 square feet (697 square meters) of space consisting of a conference center and 5 meeting rooms.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)

Parking and transport

  • Wheelchair-accessible parking available

Things to do

  • Outdoor pool (guest access)
  • TV in common areas

Family friendly

  • Access to nearby outdoor pool
  • Cot (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Living room
  • Rollaway/extra bed (surcharge)

Conveniences

  • ATM
  • Limited-hour front desk

Guest services

  • Housekeeping (on request)
  • Wedding services

Business services

  • 5 meeting rooms
  • Computer station
  • Conference centre (7,500 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Living room

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: USD 25.0
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 10:30 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 25.00 per pet, per day, plus a deposit of USD 25.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 11 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per stay
Cribs (infant beds) are available for USD 10.0 per stay

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 8.99 per accommodation, per night
The resort fee includes:
  • Internet access
  • Self parking

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 25.00 per stay
  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.0 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 10.0 per stay
  • Rollaway bed fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Imperial Swan
Imperial Swan Hotel
Imperial Swan Hotel Lakeland
Imperial Swan Lakeland
Imperial Swan Lakeland Hotel Lakeland
Imperial Swan & Suites
Imperial Swan Hotel & Suites Hotel
Imperial Swan Hotel & Suites Lakeland
Imperial Swan Hotel & Suites Hotel Lakeland

Imperial Swan Hotel & Suites Reviews

Reviews

4.2
Rating 10 - Excellent. 86 out of 1000 reviews
Rating 8 - Good. 90 out of 1000 reviews
Rating 6 - Okay. 136 out of 1000 reviews
Rating 4 - Poor. 186 out of 1000 reviews
Rating 2 - Terrible. 502 out of 1000 reviews

4.6/10

Cleanliness

5.0/10

Staff & service

3.6/10

Amenities

4.2/10

Property conditions & facilities

3.6/10

Eco-friendliness

Reviews

2/10 Terrible

Luis

Stayed 1 night in Jan 2025

2/10 Terrible

Diana

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Eww. Trash everywhere. Dirty laundry everywhere.
Stayed 1 night in Jan 2025

2/10 Terrible

Govi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was horribly. There was almost an altercation when I was checking in at the lobby. Elevators smell like pee. The hallways were horrible. The room that was supposedly mines had someone in there. The whole place seemed very unsafe and dirty like you can get a disease or something.
Stayed 2 nights in Jan 2025

2/10 Terrible

Francisco

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The place was Super Dirty, trash in every hallway and the elevators, hair on the tub, trash inside the Fridge. Even Tho I payed for a king Bed suite They gave me a Doube twin Bed room. I’m in the military and was staying there with my fiancé for one night and it was so Dirty and Uncomfortable that we decided to go to the Airport and just stay there all Night. Worst thing I ever had My Fiancé go through and I promised her I would never Do it again.
Stayed 1 night in Jan 2025

2/10 Terrible

amber

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property on the outside was clean the lobby qas nice but when we went up to the elevator the 2nd floor was horrible. There was trash everywhere all up and down the hallways, trash bags piled up stacked 3 to 4 bags high. Yhere was a taped blue checkmark on the outside of out door. When we walked in we had 2 double beds neither one had a bedframe. No microwave. We tried to plug the phone charger in and there was food wrappers and candy from the last person who stayed there beside the end table. The remote control batteries were held un by scotch tape. We paid $150 to stay and were extremely disappointed then found out it was non refundable.
Stayed 1 night in Jan 2025

2/10 Terrible

Stefanie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Charles

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 9 nights in Dec 2024

2/10 Terrible

Joana

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Tim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

2/10 Terrible

Mark

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is filthy , all bathrooms are locked , others the bathroom doors have metal brackets and screws to the wall so no useable restrooms except in ur room , rooms are old and outdated , will never go there again
Stayed 1 night in Dec 2024

2/10 Terrible

Julie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Brianca

Disliked: Cleanliness, property conditions & facilities
Not as advertised. Rooms have a smell and very noisy.
Stayed 2 nights in Dec 2024

2/10 Terrible

Ruth

There was no stay. They did not have a room for us. We need to be refunded.
Stayed 1 night in Dec 2024

2/10 Terrible

Charles R

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Absolute worst service I've ever received checking in!!! They could not keep track of who was in what room and there was a hour long wait!! Never stay here!!!
Stayed 1 night in Dec 2024

2/10 Terrible

Austin

Stayed 2 nights in Nov 2024

2/10 Terrible

Sergio

Disliked: Amenities
No clean bad odoor
Stayed 1 night in Dec 2024

6/10 Okay

Mike

Travelled with family
Disliked: Staff & service
Stayed 1 night in Dec 2024

4/10 Poor

Bronislav

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
That was the worst experience for us staying in that hotel. Entrance hall and elevator floor was dirty (black spots all over). Bathroom made a terrible impression: Dirty stain in a toilet, black spots all over the bathtub, mirror and sink all covered with dried splashes. In the coffeemaker there was an old coffee bag left with 1/8 inch of mold. How many days it was not cleaned? But they charged us a cleaning fee $8.99. Tried to talk to the clerk at the desk - he did not speak or understand English. All he could say: Yes, yes - with a big smile. I wonder how this hotel was able to pass Health Department inspection. And it is, definitely, not worth it to pay $140 for that experience. I wish to be able to attach my pictures to this note.
Stayed 1 night in Dec 2024

2/10 Terrible

Shedrick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible place to stay for a night

The room smelled like smoke and old garbage. The bathroom was very dirt and the room was supposedly a King size bed and it was two twins just horrible. And with a no refund policy there was nothing i could do. Would never stay again.
Stayed 1 night in Dec 2024

4/10 Poor

Frank

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Carl

Stayed 1 night in Nov 2024

2/10 Terrible

Robin

Stayed 2 nights in Oct 2024

2/10 Terrible

Mary

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible place

The room was so dirty & could not stay in the room. They would not offer a refund
Stayed 1 night in Nov 2024

2/10 Terrible

Stephanie

Disliked: Cleanliness, staff & service
Stayed 2 nights in Nov 2024

2/10 Terrible

Joanna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty. No staff at all to check anybody in. People who booked had been waiting 2 and 3 hours for someone to check them in. No one ever came. SCAMMING people out of money. Overflowing garbage on the floors. Restaurant attached claim they don't know anything about the hotel or staff. They have nothing to do with it. Some lady later said she didn't understand english.and couldn't help. She sure understood when I said I'm calling the police. She comes out immediately with a translating device. Which was stupid. They do have some association with the hotel. Don't be fooled by them. BELIEVE all the BAD reviews. They are true. I witnessed it with my own eyes! SCAMMING people out of money! I did call the police. Fire exit blocked. Men and women's bathroom door locked. Garbage overflowing from the garbage cans on the floors. I went looking for some form of life. Sheets in the middle of the hallway. Filthy all over. Very, very rundown! Do not book!
Stayed 2 nights in Nov 2024