The staff at check in was horrible. The guy initially helping me legit walked out part way thru because he was mad about something, the girl at the desk wanted to talk on her cell rather than help. After not finding my reservation they refused to help despite me showing my itinerary number. Instead they said I had to give them a confirmation number, and finally my mom had to come down from her room to help me out since we were on the same reservation. The room smelled of stale cigarettes, the tv was scratched, the in room phone was disgusting and missing buttons, the sink drained slowly, and my mom’s room had chewed gum stuck to the floor . Plus there was a violent 2am brawl.