6/10 Okay
Miriam
Travelled with family and small children
2 Oct 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What i like to this property is the breakfast. Staff prepared it nicely and a lot of choices to eat.
What i didn’t like to the room was bathroom. There’s a smell that i couldn’t explain plus the toilet bowl was shakin/moving.
Bed sheets and pillow cases was not ironed. It looks like used already and they re used it only. 😩
On our second day of stay we asked for room service, we hung the signs plus we also mentioned it to the housekeeper that we saw in the hall way. I leave a note and a tip in the bed to change the sheets and throw garbages bit i was surprised when we got back at 11pm it’s still a mess and no one came in for room service. Instead front desk told us to get what we needs down stairs as no housekeeper available already.
My kids were so tired, we are all actually tired but what we can do.. so im here giving my feedback so you can continue coaching your staff to be polite to all the guests no matter who, what or where they raised.
If your staff were all polite,approachable, nice and hospitable even the properly is not so looking good that doesn’t matter anymore instead guests will remember that the staff of BW was kind and the hospitality that guests experienced from day 1 until they check out
Was amazing. That is Only “IF”
Miriam
Stayed 3 nights in Sep 2024